Assistant Store Manager

LVMH Group; Central Valley (NY); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability insurance

Paid time off

Employee discount/perks

Retirement plan

Job summary

Kenzo, a luxury fashion house under LVMH, seeks an Assistant Store Manager for the Woodbury Boutique. The role supports the Store Manager in enforcing policies, driving sales, training staff and managing stock.

The ideal candidate brings passion for fashion, proven leadership, and excellence in customer service. You will coach associates, lead floor performance, and develop client relationships while ensuring store standards and brand integrity are maintained on a fast-paced retail floor in New

Qualifications

• 3+ years in luxury retail with 1+ year managing people
• Experience with European or luxury brands preferred
• Entrepreneurial mindset and ability to adapt to fast-changing environments
• College degree preferred
• Ability to analyze selling reports and identify trends
• Strong verbal and written communication and organization skills
• Flexibility to work evenings, weekends and holidays

Responsibilities

• Support Store Manager in enforcing operational policies and stock management
• Lead by example on the selling floor, coach and promote teamwork
• Drive clienteling to acquire and retain customers
• Meet business goals set by management
• Resolve customer issues and handle escalations
• Assist staff with packing purchases and processing sales
• Ensure highest level of customer service and policy compliance
• Maintain inventory accuracy and shrink control

Skills

Leadership

Coaching

Customer service

Selling/upsell

Education

College Degree

Job description

KENZO, French fashion brand is currently seeking an Assistant Store Manager to join the Woodbury Boutique! The ideal candidate is enthusiastic, deeply passionate about fashion and retail. This position is responsible for supporting the Store Manager in enforcing operational policies, sales support, training, and stock management.

• Develop, train and continuously motivate associates toward achieving and exceeding personal and category sales objectives while applying retail excellence;
• Demonstrate leadership by playing an active role on the selling floor, coaching and promoting teamwork;
• Manage and lead team efforts in clienteling including effective usage of resources and services to promote new client acquisition and retention;
• Meet business goals as defined by management;
• Assist in facilitating solutions to customer issues in addition to directly managing escalated customer issues or complaints;
• Support sales staff by packing customer purchases and processing sales when needed;
• Ensure the highest level of customer service;
• Enforce compliance with policies and procedures;

Operations:

• Perform daily opening/closing procedures and reporting as directed;
• Manage supply and stock levels in a timely manner to support the needs of the business;
• Maintain an accurate inventory by assisting Stock Associate with category cycle counts;
• Ensure store visual merchandising standards are met and maintained;
• Review sales frequently and take action on visual merchandising to maximize sales

Staff Training and Development:

• Coaching Sales Associates on the spot to give clear constructive feedback based on facts and observations;
• Assist Store Manager by making recommendations towards the recruitment and development of associates;
• Identify associate training needs to be shared with the Store Manager and implement regular category meetings;
• Provide training and direction to staff;
• Shared responsibility for P&L of the store;
• Maintaining inventory accuracy and shrink rates within company standards by regularly following up with operations and executing initiatives as needed;

Profile

EXPERIENCE & EDUCATION

• 3+ years’ experience in a luxury retail environment with 1+ years managing people
• Previous work experience with a European and/or Luxury brand strongly desired
• Entrepreneurial perspective and ability to succeed in fast changing environments
• College Degree preferred
• Ability to analyze selling reports and identify business trends and opportunities
• Proven experience driving positive customer interactions
• Strong verbal and written communication skills and excellent organizational skills
• Passion to inspire and influence a team with a high level of integrity and professionalism
• Flexibility to work a retail schedule including evenings, weekends and holidays

Additional information

The compensation for this position ranges from $70,000-$80,000 salary. The rate of pay offered will be dependent upon candidate’s relevant skills and experience. In addition, there is a comprehensive benefits package including:

• medical
• dental
• vision
• short and long-term disability
• various paid time off programs
• employee discount/perks
• and a retirement plan with employer contribution.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform crucial job functions.

Kenzo has been infusing positive energy and contagious freedom for half a century by boldly proclaiming a polychrome, daring and borderless fashion that celebrates nature and cultural diversity. Founded in Paris in 1970 by Kenzo Takada, who opened his first boutique in Galerie Vivienne in Paris, the House continues to cultivate and reinterpret codes that make it unique with dynamic modernity: a mix of prints and harmony of refined colors and an exuberant and sophisticated creativity imbued with optimism and impertinence.
In September 2021 Kenzo embarked on a new chapter in its history with the naming of Nigo as the House’s new Artistic Director.

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Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
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