Operations Manager - DC City Center

LVMH Group; Washington (District of Columbia); On-site; USD 70,000 - 100,000; Full time

Job summary

LVMH Group is seeking an Operations Manager for our Washington, DC boutique to lead non-selling operations and support the leadership team. You will oversee payroll, POS operations, shipping/receiving, and loss prevention while ensuring cost controls and timely reporting.

The role requires experience managing retail operations, staff coaching, and ensuring compliance with company policies. You will partner with central teams to optimize store performance and guest service.

Qualifications

• Experience managing store operations including payroll and inventory control.
• Ability to supervise payroll management and scheduling of associates.
• Strong communication and leadership skills necessary for a boutique team.

Responsibilities

• Oversee day-to-day non-selling functions, including payroll, POS, shipping/receiving, and after sales.
• Prevent loss through compliance, security measures, and inventory accuracy.
• Manage supplier relations, supply orders, and facilities maintenance as needed.
• Lead training, coaching, and supervision of associates for operations tasks.
• Ensure opening/closing procedures, cash handling, and record-keeping are followed.

Skills

Store operations management

Payroll management

Customer service

Shipping/Receiving

Alterations

Facilities management

Security procedures

Tools

POS systems

Inventory control systems

MIS systems

Cash register

Job description

Working with the Boutique Management, as part of the leadership team, the Operations Manager is responsible for the day-to-day management of the non-selling functions of the Boutique. Responsibilities include overseeing Payroll, POS functions, shipping and receiving, after sales, loss prevention, supply orders, controlling expenses, facilities maintenance and assisting in management of all areas of Boutique operations as needed.

Job responsibilities

TASKS AND RESPONSIBILITIES

• Oversee compliance of all associates with established Company policies, procedures, and standards, such as safekeeping of Company funds and property, personnel practices, security, inventory management, sales and record-keeping procedures.
• Train, coach, and manage all associates in execution of operations tasks, i.e POS procedures, return procedures, alteration requests, safety and security procedures, etc.
• Monitor the accuracy of receiving, transfers, damages, and returns-to-vendor (RTV's to Corporate to maintain the accuracy of the inventory.
• Ensure that adequate security exists and that physical facilities comply with safety codes and ordinances.
• Conduct regular inventory cycle counts as directed
• Coordinate communication between the store and central distribution and/or the Corporate inventory control.

Profile

• Produce and maintain operational reports and records to ensure adherence to Company policies and procedures.
• Ensure that all back-of-house operations are properly set-up and organized
• Lock and secure the store and oversee compliance with all opening/closing and security procedures.
• Assist with the process of payroll management, and scheduling of associates, and ensure compliance with payroll budgets.
• Help solve problems that affect the store's service, efficiency, and productivity.
• Provide and inspire outstanding service to our customers.
• Exercise judgment and discretion alone, and in conjunction with, the management team, in the day-to-day operations of the store.

Additional information

SKILLS AND COMPETENCIES

• Ability to manage store operations, including payroll, Customer Service, Shipping/Receiving, Alterations, and facilities management effectively
• Ability to produce, complete, and maintain records and documentation pertaining to work force
• Ability to operate all equipment necessary to perform the job, including POS systems, inventory control systems, phone systems, cash register, sensor-tag remover, and all other office equipment. Oversee operation and maintenance of all facilities and equipment used in the boutique, including, but not limited to, HVAC, electrical systems, security systems, and communications/MIS systems.
• Ability to develop and train workforce, build relationships, utilize skills of workforce most appropriately
• Ability to adjust priorities and manage time wisely in a fast-paced environment
• Ability to provide outstanding customer service
• Ability to maintain a fair, consistent set of standards as they apply to work force
• Ability to communicate in a clear, concise, understandable manner, and listen attentively to others, understand material, and provide instructions to Department Managers and Associates

“Whatever you do – whether for work or pleasure – do it with passion! Live with passion,” wrote Christian Dior.
Well before he embarked on his destiny as a couturier, Christian Dior was fascinated with art. The young Normandy native and several friends opened an art gallery when he was just 23. In 1938 he learned the métier of pattern cutter with Robert Piguet and three years later began working as a designer for Lucien Lelong. Right from the founding of his Maison in 1946, he transformed his dreams into irresistible creations, seeking to break with the somber war years by elevating pure joy. His visionary spirit celebrated and enchanted women the world over. In only ten years, Monsieur Dior revolutionized the conventions of elegance and femininity, designing collections infused with dreams.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.