Assistant Store Manager

Barnes & Noble College; Brunswick (GA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading retail partner for colleges and universities seeks an Assistant Store Manager to support daily operations and enhance customer experiences. The ideal candidate will have strong retail and supervisory skills, with a focus on team building and problem-solving. This role requires flexibility in scheduling and a commitment to outstanding customer service.

Benefits

Daily Pay for earned wages

Employee Discount

Paid sick time based on hours worked

401k eligibility after 1000 hours worked within 12 months

Commuter Benefits

Qualifications

• At least 3 years retail experience.
• 1+ year supervisory experience preferred or completion of the Best Seller Program.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Support all store operations and departments alongside the Store Manager or General Manager.
• Deliver outstanding customer service and help meet or exceed sales goals.
• Assist in hiring and training new staff.

Skills

Customer Service

Team Building

Problem Solving

Cash Handling

Education

High school diploma/GED

Job description

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Introduction

Barnes & Noble College is a retail partner for nearly 800 colleges and universities nationwide. We offer a retail environment focused on delivering essential educational content, tools, and merchandise within a dynamic retail environment on campuses of higher education. Our teams interact directly with customers including students, faculty, administration, alumni, and the public to provide outstanding customer service, selling or renting books, general merchandise, and other products and services for the academic community.

Overview

We are seeking a resourceful, driven, adaptable, and customer-focused team member to work as an Assistant Store Manager. This role supports the Store or General Manager in daily store operations, supervises employees and tasks, works directly with customers, and plays a key role in executing management directives. Skills in cash handling, customer service, team building, and problem solving are essential daily tools.

Responsibilities

• Support all store operations and departments alongside the Store Manager or General Manager.
• Participate in purchasing, operational management, scheduling, and team development.
• Deliver outstanding customer service, help meet or exceed sales goals, identify business opportunities, and motivate the team.
• Involve in training, directing, and counseling staff to promote excitement and engagement with products and initiatives.
• Enhance customer experiences to foster loyalty and measurable results.

Expectations

• Develop knowledge of all store departments to support and guide customers and team members.
• Assign and oversee work activities to ensure service, sales, and customer satisfaction.
• Maintain a visible presence on the sales floor to assist and answer questions.
• Handle customer and employee issues promptly and respectfully.
• Assist in hiring and training new staff.
• Keep the sales floor appealing, organized, and clean.
• Assist with sales transactions involving cash, credit, or financial aid.

Physical Demands

• Frequent movement within the store.
• Ability to remain stationary for periods.
• Frequent lifting and occasional reaching, stooping, kneeling, crouching, and ladder climbing.

Benefits

• Daily Pay for earned wages.
• Employee Discount.
• Paid sick time based on hours worked.
• 401k eligibility after 1000 hours worked within 12 months.
• Commuter Benefits.

COVID-19 Considerations

Stores comply with all applicable health guidelines. Vaccination confirmation and mask use may be required based on campus policies.

Qualifications

• At least 3 years retail experience.
• 1+ year supervisory experience preferred or completion of the Best Seller Program.
• High school diploma/GED preferred.
• Flexible schedule including evenings, weekends, and holidays.
• Knowledge of financial and customer service principles.
• Basic reading, writing, and accounting skills.
• Excellent customer service and communication skills.
• Strong interpersonal and problem-solving skills.

EEO Statement

Barnes & Noble College is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity. Qualified applicants will be considered without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status.