Assistant Store Manager - White House Black Market

Chico's FAS, Inc.; Alexandria (VA); On-site; USD 40,000 - 60,000; Full time

Job summary

Chico's FAS, Inc. is seeking an Assistant Store Manager for the White House Black Market location in Alexandria, VA. This role involves supporting the Store Manager in driving sales, managing staff, and ensuring an exceptional customer experience. The ideal candidate will have retail management experience and strong leadership skills, with a commitment to fostering a collaborative team environment.

Qualifications

• 2+ years retail management preferred.
• Excellent communication skills.
• Proven customer service and leadership skills.

Responsibilities

• Manage sales, asset protection, and human resources.
• Train staff on product knowledge and sales techniques.
• Ensure compliance with laws and operational controls.

Skills

Communication

Customer Service

Leadership

Organizational Skills

Multi-tasking

Education

High School diploma or equivalent

Job description

Assistant Store Manager - White House Black Market

Join our team at Chico's FAS, Inc. as an Assistant Store Manager - White House Black Market.

Location: 903 King St, Alexandria, VA

Position Overview

The Assistant Store Manager supports the Store Manager in fostering a customer and product-focused sales culture, aligning with our values and guiding principles. Responsibilities include managing sales, asset protection, human resources, and ensuring a great customer experience and profitability. We are passionate about our work and committed to growth and learning.

Key Responsibilities

• Analyze sales reports and KPIs; implement sales strategies with the Store Manager.
• Set clear expectations, hold team accountable for standards.
• Manage payroll and supplies budget.
• Oversee operational activities like scheduling, inventory, opening/closing duties, and merchandise flow.
• Handle financial transactions, cash handling, and reporting accurately.
• Ensure compliance with laws, loss prevention policies, and operational controls.
• Maintain visual presentation and store organization.
• Motivate and develop the sales team to meet goals.
• Train staff on product knowledge and sales techniques.

Building High Performing Teams

• Inspire and motivate store team, promote collaboration.
• Lead positive change through effective communication.
• Seek personal development and feedback.

Customer Experience

• Promote MAPS principles for exceptional service.
• Use sales techniques and product knowledge to assist customers.
• Resolve customer concerns promptly.
• Ensure efficient register operations and customer communication.

Talent Development

• Assist in recruiting, hiring, and training.
• Coach performance and recognize achievements.
• Address HR issues effectively.

Qualifications

• High School diploma or equivalent.
• 2+ years retail management preferred.
• Excellent communication skills.
• Adaptability to technology.
• Proven customer service and leadership skills.
• Organizational and multi-tasking abilities.
• Leadership qualities and team-building skills.
• Knowledge of store operations.
• Availability to work nights, weekends, and holidays.

Physical Requirements

• Walking/Standing: 67-100% of shift.
• Lifting up to 50 lbs.: 1-33% of shift.
• Climbing: 34-66% of shift.

We welcome applications for growth and are committed to accommodations for applicants with disabilities. Apply anytime; some duties may vary by brand.