Assistant Store Manager - Full Time - Burlington

L'Occitane Group; Burlington (MA); On-site; USD 29,000 - 34,000; Full time

Job summary

L'Occitane Burlington Mall is hiring an Assistant Store Manager to create a calm, sensory-rich shopping environment and lead the team under the Store Manager. You will guide guests in product selection, uphold sustainability values, and drive a positive, inclusive store culture.

The role emphasizes training, guest satisfaction, and teamwork, with a pay range of $21.20–$24.38 per hour, depending on skills and experience.

Qualifications

• Experience leading teams in retail or hospitality.
• Exceptional communication skills.
• Innovative sales approach.
• Commitment to customer happiness.
• Familiarity with skincare, body care, and fragrance is beneficial.
• Prior clienteling experience advantageous.
• Basic technological proficiency required.

Responsibilities

• Lead by example to create a warm, brand-aligned guest experience.
• Provide knowledgeable service to guide product selections.
• Solicit and act on guest feedback to improve service.
• Conduct regular training with the Store Manager on product knowledge.
• Adjust management approaches for diverse team communication styles.
• Support staff with guidance and foster an inclusive team culture.

Skills

Retail team leadership

Guest service excellence

Effective communication

Customer happiness focus

Clienteling experience

Skincare knowledge

Tech basics

Job description

Who You Are:

As an Assistant Store Manager at L’Occitane Burlington Mall, your mission is to create an environment that offers a peaceful respite from the hustle and bustle of daily life. Working closely with the Store Manager, you'll orchestrate a symphony of sensations that leaves a lasting impression on everyone who walks through our iconic yellow doors. You will contribute to creating a unique and environmentally conscious shopping experience for customers while upholding our commitment to sustainability and ethical practices.

The Fundamentals of What You’ll Do:

• Be the Host: Foster a warm and inviting atmosphere that resonates with our brand values by implementing strategies to enhance the overall sensory experience for customers, appealing to their sight, smell, touch, taste, and hearing.
• Prioritize Guest Experience: Create personal experiences and provide knowledgeable service to guide guests in selecting products tailored to their preferences.
• Keep an Open Mind: Embrace feedback and grow from it, supporting our commitment to an open communicative culture.
• Let Success Drive You: Organize with the Store Manager to conduct regular training sessions to enhance product knowledge, customer service skills, and overall performance.
• Foster a Team Culture: Adjust management strategies to accommodate different communication styles and personalities within the team.
• Communicate with Care: Demonstrate leadership by providing guidance, and support to store staff, fostering a positive and inclusive team culture.

We value hearing from individuals who possess:

• Experience leading teams in retail or hospitality settings.
• Exceptional skills in guiding and communicating effectively.
• An innovative approach, especially in sales-focused atmospheres.
• Dedication to ensuring customer happiness, both inside and out.
• Familiarity with skincare, body care, and fragrance is beneficial.
• Prior clienteling experience is advantageous.
• Basic technological proficiency is necessary.

Who We Are:

We are committed to the Planet. We contribute to the company's waste reduction targets through their support of related in-store initiatives, such as our in-store recycling program, following inventory management guidelines to reduce product waste, and eliminating the purchase of single-use plastics, as well as by promoting our refill products to heat targets.

The pay range for this position is $21.20 - $24.38 per hour (depending on skills and experience).

All Applicants:

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