Assistant Store Manager

Goodwill Industries NYNJ; Baldwin Place (NY); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in retail is seeking an Assistant Store Manager to enhance store operations and improve revenue. The role involves supervision of staff, ensuring excellent customer service, and managing day-to-day store functions. Candidates should have supervisory experience and strong organizational skills, ideally with some college education.

Qualifications

• At least two years of supervisory and retail experience.
• Flexibility in working hours is necessary.

Responsibilities

• Coordinate and support activities to optimize store revenues and improve productivity.
• Maintain high standards of store conditions and ensure excellent customer relations.
• Conduct employee training and performance reviews.

Skills

Outstanding organizational skills

Ability to perform calculations

Proficiency with computers and Microsoft Office

Education

High school diploma or GED

Some college preferred

Job description

Goodwill Industries of Greater New York and Northern New Jersey, Inc.

Job Description & Physical Demand Analysis

Position Title:

Assistant Store Manager

Department:

Retail

Reports To (Title):

Retail Store Manager

Position Type:

FLSA - Non-Exempt

Supervising Staff:

Yes

General Purpose:

The Assistant Store Manager will coordinate and support activities to optimize store revenues and savings, improve productivity, and ensure the delivery of outstanding service to all customers. She/he will be responsible for the efficient and profitable management of the retail location when the store manager is unavailable.

Essential Functions:

• Operate in accordance with the established hours of business and ensure proper staffing.
• Maintain high standards of store conditions at all times.
• Meet performance standards and goals regularly.
• Control and minimize store expenses.
• Maintain sufficient cash and change for daily needs.
• Ensure the premises are safe for customers and employees.
• Maintain excellent customer relations, including training employees in customer service skills.
• Schedule interviews and assist in hiring store employees.
• Conduct employee training and evaluate performance.
• Assist in employee performance reviews and recommend raises.
• Enforce company policies on personnel, loss prevention, and operations.
• Investigate and resolve employee complaints and conflicts.
• Ensure accurate recording of all hours worked.
• Process, price, display merchandise to maximize sales.
• Develop strategies to increase sales and efficiency.
• Expand local donor base.
• Establish and monitor cash-handling procedures.
• Prepare and review sales reports, invoices, donor logs, and cash reports.
• Answer employee questions regarding policies and procedures.
• Conduct regular staff meetings.
• Maintain adequate stock levels and organize the back-room area.
• Train employees on security and loss prevention policies.
• Ensure timely bank deposits.
• Maintain cleanliness and safety of the store and premises.
• Conduct employee bag and locker checks as needed.
• Oversee payroll reconciliation in the absence of the Store Manager.

Qualifications:

Some college preferred; high school diploma or GED required. At least two years of supervisory and retail experience, with training and supervision of staff in store operations. Flexibility in working hours is necessary.

Skills Required:

• Outstanding organizational skills
• Ability to perform calculations
• Proficiency with computers and Microsoft Office

Scope of Responsibility & Positions Supervised:

Direct supervision of sales staff and production staff. Reports directly to the retail manager.

Special Working Conditions:

Primarily indoor work environment. Donated goods may be dusty or soiled. Personal Protective Equipment may be required.