Assistant Store Manager

Frattallone; Andover, Northern (MN, KY); Hybrid; USD 45,000 - 48,000; Full time

Benefits offered by this job

Employee Discount

401(k) with Employer Match

Employee Assistance Program

Full-Time Benefits

Job summary

Frattallone’s is seeking an Assistant Store Manager for our Andover location. This hands-on leadership role requires leading from the front, solving problems, developing people, and keeping the store moving.

You will oversee team performance, customer service, and store operations, including receiving, inventory, safety, and merchandising. The role emphasizes driving sales and building relationships with both retail and commercial customers in the Andover market.

Qualifications

• Natural leader who motivates and brings out the best in a team.
• Strong customer service and communication skills.
• Experience in fast-paced, hands-on retail environment.
• Able to make decisions and solve problems independently.
• Organized and detail-oriented with ability to juggle multiple priorities.

Responsibilities

• Lead the team and help create a positive, high-energy store culture.
• Deliver exceptional, proactive customer service and ensure the team does the same.
• Help drive sales, profitability, and store goals.
• Keep the sales floor organized, stocked, and merchandised to standards.
• Oversee receiving, deliveries, inventory, safety, and day-to-day operations.
• Coach, train, and provide feedback to associates; recruit and onboard new team members.
• Build relationships with customers and understand market dynamics in Andover.

Skills

Leadership

Customer service

Communication

Retail operations

Problem solving

Team development

Sales

Job description

Lead the team. Own the day. Make a difference.

At Frattallone’s, we’re not just selling hardware—we’re helping customers tackle projects, solve problems, and get things done. We’re looking for an Assistant Store Manager who can bring energy, leadership, and a serious commitment to customer service to our Andover location.

This is a hands‑on leadership role for someone who likes to lead from the front, solve problems, develop people, and keep the store moving. When the Store Manager is away, you’ll take the lead and make sure the team, customers, and operation are all on track.

What You’ll Do

• Lead the team and help create a positive, high-energy store culture.
• Deliver exceptional, proactive customer service and make sure the team does the same.
• Help drive sales, profitability, and other store goals.
• Keep the sales floor fresh, organized, stocked, and merchandised to company standards.
• Oversee receiving, deliveries, inventory, safety, and day-to-day store operations.
• Support and develop associates through coaching, training, and consistent feedback.
• Help recruit, select, onboard, and train new team members.
• Build relationships with both retail and commercial customers and help grow the business.
• Know your market - our customers, competitors, seasonal opportunities, and what makes the Andover community unique.
• Jump in and solve problems when they happen. We’re looking for a leader who gets things done.
• Take charge of the store in the Store Manager’s absence and ensure company standards and expectations are being met.
• Become a go‑to expert across the store, including customer service, product knowledge, receiving, forklifts, DOT, service desk, and more.
• Master key services such as key cutting, paint mixing, lock keying, flooring cuts, and lumber banding.
• Complete required product knowledge and safety certifications.

You’ll Be a Great Fit If You…

• Are a natural leader who knows how to motivate and bring out the best in a team.
• Have strong customer service and communication skills.
• Enjoy working in a fast-paced, hands-on retail environment.
• Are confident making decisions and solving problems without needing to be told what to do.
• Are organized, detail-oriented, and able to juggle multiple priorities.
• Understand retail sales, merchandising, operations, and the importance of controlling shrink.
• Can read and understand sales and operational data and use it to make smart decisions.
• Have hardware, building materials, lumber, or retail experience (a big plus!)
• Are comfortable working evenings, weekends, and holidays as needed.
• Can safely lift up to 50 lbs. and handle the physical demands of a hardware store, including ladders, bending, kneeling, reaching, and stocking overhead.

You’ll be joining a team that believes great stores are built by great people. We offer:

• Employee Discount
• 401(k) with Employer Match
• Employee Assistance Program
• Full-Time Benefits: Medical, Vision, Dental, LTD/AD&D, STD, Life Insurance, Dependent Life Insurance & Will Prep Services

Starting Pay - 45K - 48K

Ready to lead? If you're looking for a role where you can make an impact, build a team, and be part of a neighborhood hardware store with personality, we'd love to meet you.

CNRG, Inc. complies with all applicable equal employment laws, including the Americans with Disabilities Act. Qualified individuals with a disability may request reasonable accommodation from the company.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.