Assistant Store Leader: Omnichannel Growth & Team Leadership

Tapestry, Inc.; Gilroy (CA); On-site; USD 25,000 - 53,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Kate Spade New York seeks an Assistant Store Leader to partner with the Store Leader, driving store productivity through leadership, coaching, and operational excellence. You set the tone on the sales floor, elevate service via omni-channel and virtual selling, and foster an inclusive environment where associates thrive as their authentic selves.

Lead customer data capture, recruit and develop diverse talent, and own sales plans and forecasts.

Qualifications

• 2+ years of retail management experience, fashion or lifestyle preferred.
• Strong leadership, communication, and organizational skills.
• Proficiency with Word, Excel, PowerPoint, Outlook; experience with retail systems.
• Ability to analyze selling reports, identify trends, and react quickly.
• English language proficiency

Responsibilities

• Model service behaviors and selling standards; lead a client-focused environment.
• Drive omni-channel and virtual selling; clienteling through client books and loyalty programs.
• Empower the team to personalize experiences and resolve customer issues.
• Lead customer data capture to support marketing and repeat business.
• Recruit, onboard, and develop diverse talent; coach and manage underperformance.
• Set goals, review KPIs, and coach to results.
• Act as Store Leader in their absence; foster an inclusive, motivating culture.
• Build community networks to support recruiting and brand awareness.
• Own store sales plans and forecasts; create action plans to address opportunities.
• Inspire the team to exceed performance standards across channels.
• Partner with corporate teams to analyze market data and optimize strategies.
• Champion Kate Spade's aesthetic and brand standards.
• Execute visual directives and maintain an impeccable store environment.
• Communicate sell-through, stock trends, and customer feedback to improve results.
• Oversee opening/closing procedures, cash handling, and facility security.
• Manage schedules and payroll budgets; adjust staffing to business needs.
• Ensure policy compliance, safety and loss prevention standards.
• Support inventory management, cycle counts, and shipment accuracy.
• Manage live stream shopping sessions and leverage social media trends.

Skills

Retail management

Leadership

Customer service

Sales analytics

Team coaching

Microsoft Office

Retail systems

Tools

Microsoft Office

Job description

Kate Spade New York seeks an Assistant Store Leader to partner with the Store Leader, driving store productivity through leadership, coaching, and operational excellence. You set the tone on the sales floor, elevate service via omni-channel and virtual selling, and foster an inclusive environment where associates thrive as their authentic selves.

Lead customer data capture, recruit and develop diverse talent, and own sales plans and forecasts.