Assistant Store Leader: Grow People, Elevate Store Ops

Pet Supplies Plus; Lake Wood (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Pet Supplies Plus, a locally owned franchise, seeks an Assistant Store Team Leader to partner with the Store Team Leader in running the entire store across North and South Carolina. You will guide Department Managers and staff, recruit and train teammates, ensure merchandising and inventory standards, and help drive neighbor engagement and store performance.

You will model accountability, develop leaders, and maintain a positive work environment, while coordinating local marketing and events and

Qualifications

• Previous retail leadership experience required; 2+ years preferred.
• Strong leadership, communication, organization, and problem-solving skills.
• Ability to coach, develop, and hold leaders and team members accountable.
• Ability to understand store performance and identify opportunities for improvement.
• Basic computer skills, including Microsoft Office and the ability to learn company systems.

Responsibilities

• Partner with the Store Team Leader in the day-to-day leadership and operation of the entire store.
• Provide leadership and direction to Department Managers, Shift Supervisors, and team members.
• Coach and develop store leaders and team members while reinforcing accountability and performance expectations.
• Assist with recruiting, interviewing, onboarding, training, and maintaining appropriate staffing.
• Help create a positive work environment that promotes engagement, accountability, development, and retention.
• Review store performance and identify opportunities to improve sales, productivity, neighbor engagement, and operational execution.
• Ensure standards for merchandising, inventory, animal care, cleanliness, safety, security, and overall store conditions are consistently maintained.
• Ensure consistent execution of daily stocking and down stocking, promotions, truck processing, inventory management, price changes, and other operational priorities.
• Resolve escalated neighbor, team member, and operational concerns.
• Support local marketing, community involvement, and store events.
• Assume responsibility for overall store operations in the Store Team Leader's absence.
• Perform other duties and responsibilities as assigned based on the needs of the business.

Skills

Leadership

Team development

Communication

Coaching

Staffing/recruiting

Merchandising

Problem solving

Organization

Customer service

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Pet Supplies Plus, a locally owned franchise, seeks an Assistant Store Team Leader to partner with the Store Team Leader in running the entire store across North and South Carolina. You will guide Department Managers and staff, recruit and train teammates, ensure merchandising and inventory standards, and help drive neighbor engagement and store performance.

You will model accountability, develop leaders, and maintain a positive work environment, while coordinating local marketing and events and