Assistant Store Leader – Design-Driven Retail (Boca Raton)

Serena & Lily; Boca Raton (FL); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k plan

Paid time off (PTO) 21 days

7 paid holidays

Bonus eligibility

Job summary

Serena & Lily seeks an Assistant Store Leader to join the leadership team at our Boca Raton store. You will assist in establishing client services, oversee store operations, and drive sales and profitability through merchandising, inventory control, and staff development.

You will lead a team to deliver exceptional client service, design support, and brand integrity, while managing orders, designer outreach, and visual standards on the sales floor.

Qualifications

• 1-3 years of retail leadership experience, interiors/home furnishings field preferred or 1-3 years as a Store Associate at Serena & Lily.
• Architecture or design experience preferred
• Ability to work in a team environment
• Strong sense of personal style
• Proven ability to lead, motivate and inspire team to achieve excellence
• Proven ability to deliver excellent client service standard and ability to lead best practice implementation
• Strong communication and interpersonal skills
• Willingness to ask questions and seek solutions; self-starter
• Microsoft Windows proficiency, especially Word and Excel

Responsibilities

• Master, teach and hold team accountable for embodying and operating by the Serena & Lily Brand Ethos
• Ensure Brand Expression is conveyed appropriately at all times
• Ensure that each client and/or designer receives outstanding client service in a warm, friendly environment
• Master and teach product knowledge and brand design inspiration
• Create a warm, welcoming, on-brand client experience
• Provide relevant design advice and product knowledge and recommendations
• Follow up on all orders, flow of orders, receipts, transfers and resolve issues
• Manage associates with Store Leader on daily sales and operations
• Open/close, banking, inventory receipt and transfers
• Grow client base including designer outreach
• Maintain in-store merchandising and visual standards per home office directives
• Support leadership in staffing decisions and terminations

Skills

Retail leadership

Team leadership

Client service excellence

Communication

Design awareness

Tools

Microsoft Word

Microsoft Excel

POS system

Job description

Serena & Lily seeks an Assistant Store Leader to join the leadership team at our Boca Raton store. You will assist in establishing client services, oversee store operations, and drive sales and profitability through merchandising, inventory control, and staff development.

You will lead a team to deliver exceptional client service, design support, and brand integrity, while managing orders, designer outreach, and visual standards on the sales floor.