Assistant Store Leader: Coach & Drive Sales & Service

Charter Communications; Opelika (AL); On-site; USD 42,000 - 56,000; Full time

Job summary

Charter Communications, operating under the Spectrum brand, seeks an Assistant Store Manager to lead a fast-paced retail team and deliver exceptional customer experiences in store operations.

You will coach and empower staff to meet sales goals, build strong customer relationships, and ensure high-quality service while managing inventories and daily store functions. Flexible leadership in a dynamic retail setting is essential.

Qualifications

• 2-3 years Sales/Customer Service experience.
• Preferred: 1+ year Management experience; 2-3 years Telecommunications/wireless experience.
• Bachelor’s degree or equivalent work experience preferred.

Responsibilities

• Lead and inspire your team to achieve sales goals and deliver exceptional customer service.
• Coach employees to build customer relationships, resolve escalations, and drive retention and upgrades.
• Recruit, train, and mentor team members to grow skills in a fast-paced, goal-driven environment.
• Manage daily store operations, including staffing, scheduling, and adherence to company policies.

Skills

Leadership

Sales coaching

Customer service

Inventory management

Operational excellence

Tech literacy

Overtime readiness

English proficiency

Education

High School Diploma

Bachelor's degree or equivalent

Tools

POS systems

Job description

Charter Communications, operating under the Spectrum brand, seeks an Assistant Store Manager to lead a fast-paced retail team and deliver exceptional customer experiences in store operations.

You will coach and empower staff to meet sales goals, build strong customer relationships, and ensure high-quality service while managing inventories and daily store functions. Flexible leadership in a dynamic retail setting is essential.