Assistant Store Leader

kate spade new york; Oak Brook (IL); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an Assistant Store Leader to drive sales and enhance customer experiences. This role involves coaching a dynamic team, ensuring compliance with brand standards, and leading operational excellence. With a focus on client development and team leadership, you will play a pivotal role in fostering a vibrant store environment. The ideal candidate will possess strong leadership qualities, a knack for building relationships, and a passion for delivering exceptional service. Join a company that celebrates creativity and inclusivity while making a significant impact on the retail landscape.

Benefits

Health Plans

Life Insurance

Disability Insurance

401(k)

Paid Time Off

Product Discounts

Qualifications

• Minimum 3 years management experience in a comparable retail environment.
• Professional sales development and interpersonal skills.

Responsibilities

• Lead by example with the achievement of personal sales goals.
• Ensure team is compliant with all clientele standards.

Skills

Leadership

Customer Service

Sales Development

Interpersonal Skills

Analytical Skills

Education

College Degree

Tools

Windows-based Software (Excel, Word, Outlook)

Job description

Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home décor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles.

Kate Spade New York is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Job Title: Assistant Store Leader, Specialty

Primary Purpose:

The successful individual will leverage their proficiency in retail to…

Client & Service Expert:

1. Clientele development through coaching team on proactive client outreach, and building and maintaining relationships with new clients.
2. Partner with SL to develop business driving initiatives that build a repeat business or attract a new customer to the store.
3. Ensure each associate is actively utilizing their client book in order to generate increased sales through monthly client book reviews and evaluation of their outreach.
4. Ensure team is compliant with all clientele standards and thank you note program.
5. Ensure all associates complete the sales training program.
6. Model and supervise the selling environment, provide consistent coaching on sales training process in order to ensure the highest level of customer service and sales.

Leadership Presence/Steward of Talent:

1. Assist SL with the achievement of financial success through improvement of measurable results that positively impact the store performance.
2. Responsible for assuming the SL role in manager’s absence.
3. Lead by example with the achievement of personal sales goals.
4. Educate team on sales plans, personal goals, measurable stats, and coach to these stats to maximize business.
5. Ability to network in the community to fill open positions efficiently with minimal business impact.
6. Conduct ongoing review and assessment of employee performance.

Building Brand Equity:

1. Understand and communicate the kate spade new york brand aesthetic, philosophy, and lifestyle to the sales team and customers.
2. Ensure brand and operating standards are met to support brand consistency.
3. Ensure visual merchandising directives are implemented and store presentation standards are maintained.
4. Communicate merchandise sell-through, stock position, business trends, product issues, and customer feedback to SL to increase customer service and sales.

Operational Excellence:

1. Perform and supervise store opening and closing procedures, including counting register funds, completing bank deposits, opening and closing registers, and securing the facility.
2. Assist SL with managing payroll budget through scheduling and adjustments.
3. Monitor, maintain, and follow company policies and procedures with a focus on loss prevention.
4. Manage processing of POS transactions to maintain inventory integrity.

The accomplished individual will possess:

• Minimum 3 years management experience in a comparable retail environment
• College degree preferred
• Prior luxury goods experience preferred
• Professional sales development and interpersonal skills
• Strong leadership qualities and effective communication skills
• Ability to analyze reports, identify trends, and react quickly
• Comfortable making decisions and mediating conflicts
• Proficiency in Windows-based software such as Excel, Word, and Outlook

Physical Requirements:

• Available to work store schedule, including evenings and weekends
• Stand for extended periods
• Lift boxes up to 40 pounds
• Climb ladders

Our Competencies for All Employees

• Courage: Provides direct, complete, and actionable feedback; faces issues directly; takes necessary negative actions.
• Creativity: Generates new, unique ideas; makes connections among unrelated notions.
• Customer Focus: Meets customer expectations; builds effective relationships; earns trust and respect.
• Dealing with Ambiguity: Handles change well; makes decisions without full information; manages risk and uncertainty.
• Drive for Results: Consistently exceeds goals; top performer; results-oriented.
• Interpersonal Savvy: Relates well to all; builds rapport; uses diplomacy; diffuses tension.
• Learning on the Fly: Learns quickly; embraces change; analyzes successes and failures; experiments to find solutions.

Our Competencies for All People Managers

• Strategic Agility: Anticipates future trends; creates strategies and visions.
• Developing Direct Reports and Others: Provides challenging tasks; discusses development; builds people.
• Building Effective Teams: Creates strong morale; fosters teamwork; shares successes; promotes belonging.

Kate Spade is an equal opportunity and affirmative action employer committed to diversity and inclusion. Employment decisions are based on qualifications without regard to protected characteristics.

Americans with Disabilities Act (ADA):

We provide reasonable accommodations for disabilities or religious beliefs. Contact Tapestry People Services for assistance.

Our benefits include health plans, life and disability insurance, 401(k), paid time off, and product discounts. For more details, visit our benefits page.