Assistant Store Director

Ralph Lauren; Chicago (IL); On-site; USD 60,000 - 90,000; Full time

Job summary

Ralph Lauren Corporation in Chicago seeks an experienced Retail Store Manager to drive sales, profit, and an exceptional client experience. You will lead a luxury team, set goals, and supervise associates to uphold the Polo Ralph Lauren image.

The role requires 3–5 years in retail management, a passion for high-quality service, and strong communication skills to coach staff and collaborate with buyers, planners, and senior management.

Qualifications

• 3–5 years of retail management experience, preferably luxury retail.
• Proven ability to drive sales, margins and customer loyalty.
• Strong verbal and written communication with staff.
• Ability to recruit, mentor and develop store teams.

Responsibilities

• Responsible for sales and profit performance in assigned store or department.
• Ensure sales and margin goals are met; develop budgets and monitor performance.
• Establish sales goals for associates and supervise staff to maximize performance.
• Maintains a welcoming environment that generates customer traffic and loyalty.
• Coach and mentor staff to implement initiatives that support exceptional customer service standards.
• Provide continual feedback to Buyers and Planners on high sales items and classifications.
• Responsible for visual presentation initiatives and maintaining brand image.
• Responsible for recruitment, supervision and development of staff; succession plans.
• Create programs to motivate personnel to increase sales and transactions.
• Work with Senior Management to execute promotional strategies supporting sales.

Skills

Retail management

Luxury retail

Staff development

Budgeting

Customer service

Negotiation

Communication

Job description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.
At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
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To ensure a consistently memorable customer shopping experience while generating meaningful revenue and positive operating profit for their store.
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• Responsible for sales and profit performance in assigned store or department.
• Ensure that sales and margin goals are met. Work with General Manager/Department Manager to develop operating budgets and monitor performance.
• Establish individual sales goals for associates and supervise sales staff to maximize sales and profit performance.
• Maintains a welcoming environment that generates customer traffic and builds loyalty by exceeding customer’s expectations.
• Coach and mentor staff to implement initiatives that support exceptional customer service standards.
• Provide continual feedback to Buyers and Planners to identify items and merchandise classifications of high sales and profit potential.
• Responsible for the execution of visual presentation initiatives that support merchandise presentation and maintenance of an in-store environment, consistent with Polo Ralph Lauren’s desired image and character.
• Responsible for achieving store shrinkage goals and for the establishment and implementation of both new and existing loss prevention procedures.
• Responsible for the recruitment, supervision, and development of staff. Actively recruit and succession plans for current and future positions for department.
• Creates programs to motivate personnel to build unit sales and volume of transactions.
• Work with the Senior Management to direct the execution of Polo Ralph Lauren’s promotional strategies and programs, assuring that they support sales, marketing and profit objectives at point of sales and in the external marketplace.
  

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• 3-5 years of Retail Management Experience, preferably within the luxury retail market.
• Enthusiasm and ability to build and maintain an environment which projects a high level of taste and sophistication consistent with Polo’s lifestyle philosophy.
• Ability to guide individuals toward goal achievement using negotiation, teamwork, motivation and staff development skills.
• Strong verbal and written communication skills.
• Strong interpersonal skills.