Ralph Lauren Assistant Store Director

BoF Careers; Beverly Hills (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Ralph Lauren Corporation in Beverly Hills is seeking an experienced Store Manager to lead sales, service and operations at our luxury boutique. You will coach a team to achieve revenue goals, maintain visual standards, and deliver an exceptional customer experience in line with Polo Ralph Lauren's image.

The role requires 3–5 years of luxury retail management, strong communication, negotiation, and people development skills, with a focus on profitability and brand presentation.

Qualifications

• 3-5 years of Retail Management Experience, preferably within the luxury retail market.
• Ability to guide individuals toward goal achievement using negotiation, teamwork, motivation and staff development skills.
• Strong verbal and written communication skills.
• Strong interpersonal skills.

Responsibilities

• Responsible for sales and profit performance in assigned store or department.
• Ensure that sales and margin goals are met; work with GM/DM to develop operating budgets and monitor performance.
• Establish individual sales goals for associates and supervise sales staff to maximize sales and profit performance.
• Maintain a welcoming environment that generates customer traffic and builds loyalty by exceeding customer expectations.
• Coach and mentor staff to implement initiatives that support exceptional customer service standards.
• Provide continual feedback to Buyers and Planners to identify high-potential items and classifications.
• Execute visual presentation initiatives that support merchandising and in-store image.
• Achieve store shrinkage goals and implement loss prevention procedures.
• Recruit, supervise, and develop staff; plan succession for current and future positions.
• Create programs to motivate personnel to drive sales and transactions.
• Work with Senior Management to execute promotional strategies supporting sales and profit objectives.

Skills

Customer service

Sales leadership

Communication skills

Team leadership

Negotiation

Job description

Company Description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Position Overview

To ensure a consistently memorable customer shopping experience while generating meaningful revenue and positive operating profit for their store.

Essential Duties & Responsibilities

• Responsible for sales and profit performance in assigned store or department.
• Ensure that sales and margin goals are met. Work with General Manager/Department Manager to develop operating budgets and monitor performance.
• Establish individual sales goals for associates and supervise sales staff to maximize sales and profit performance.
• Maintains a welcoming environment that generates customer traffic and builds loyalty by exceeding customer's expectations.
• Coach and mentor staff to implement initiatives that support exceptional customer service standards.
• Provide continual feedback to Buyers and Planners to identify items and merchandise classifications of high sales and profit potential.
• Responsible for the execution of visual presentation initiatives that support merchandise presentation and maintenance of an in-store environment, consistent with Polo Ralph Lauren's desired image and character.
• Responsible for achieving store shrinkage goals and for the establishment and implementation of both new and existing loss prevention procedures.
• Responsible for the recruitment, supervision, and development of staff. Actively recruit and succession plans for current and future positions for department.
• Creates programs to motivate personnel to build unit sales and volume of transactions.
• Work with the Senior Management to direct the execution of Polo Ralph Lauren's promotional strategies and programs, assuring that they support sales, marketing and profit objectives at point of sales and in the external marketplace.

Experience, Skills & Knowledge

• 3-5 years of Retail Management Experience, preferably within the luxury retail market.
• Enthusiasm and ability to build and maintain an environment which projects a high level of taste and sophistication consistent with Polo's lifestyle philosophy.
• Ability to guide individuals toward goal achievement using negotiation, teamwork, motivation and staff development skills.
• Strong verbal and written communication skills.
• Strong interpersonal skills.