Assistant Department Manager

Ralph Lauren; Boston (MA); On-site; USD 50,000 - 75,000; Full time

Job summary

Ralph Lauren is looking for a dedicated sales manager to drive store performance and maintain exceptional customer service standards. In this role, you will manage sales operations, mentor staff, and create a welcoming shopping environment that embodies Ralph Lauren’s elevated image.

Qualified candidates will have strong interpersonal and analytical skills, experience in retail, and a commitment to upholding the company's values. Join Ralph Lauren to inspire your team and exceed customer expectations.

Qualifications

• Proven ability to build a positive team environment and achieve sales goals.
• Strong communication skills to effectively guide team members.
• Ability to analyze data and provide actionable insights.
• Experience in retail management preferred.

Responsibilities

• Drive sales performance for assigned store or department.
• Coach staff to meet customer service standards and sales goals.
• Conduct recruitment and development of store personnel.
• Implement loss prevention procedures and maintain store image.

Skills

Sales performance

Team management

Customer service

Financial acumen

Communication

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Workday

Outlook

Job description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

To ensure a consistently memorable customer shopping experience while generating meaningful revenue and positive operating profit for the store. Lead the sales floor to ensure a consistent memorable customer shopping experience using the highest standards of service excellence while building client relationships and upholding our company culture. Partner with General Manager to learn the role of a leader and positively influence the store team.

Responsibilities

• Responsible for sales and profit performance in assigned store or department.
• Ensure that sales and margin goals are met. Work with General Manager/Department Manager to develop operating budgets and monitor performance.
• Establish individual sales goals for associates and supervise sales staff to maximize sales and profit performance.
• Maintains a welcoming environment that generates customer traffic and builds loyalty by exceeding customer’s expectations.
• Coach and mentor staff to implement initiatives that support exceptional customer service standards. Uphold company policies and the Ralph Lauren Formal Counseling process.
• Provide continual feedback to the buying and allocation teams to identify items and merchandise classifications of high sales and profit potential.
• Responsible for the execution of visual presentation initiatives that support merchandise presentation and maintenance of an in‑store environment, consistent with Ralph Lauren’s desired image and character.
• Responsible for the establishment and implementation of both new and existing loss prevention procedures to support shrink reduction and all asset protection procedures.
• Responsible for the recruitment, supervision, and development of staff. Ensure open roles are filled timely. Create programs to motivate personnel to build unit sales and volume of transactions.
• Work with the Senior Management to direct the execution of Ralph Lauren’s promotional strategies and programs, assuring that they support sales, marketing and profit objectives at point of sales and in the external marketplace.

Qualifications

• Enthusiasm and ability to build and maintain an environment which projects Ralph Lauren’s desired elevated image and character.
• Ability to guide individuals toward goal achievement using negotiation, teamwork, motivation and staff development skills.
• Strong verbal and written communication skills.
• Strong interpersonal skills.
• Analytical skills, business acumen, financial acumen.
• Relevant work experience preferred.
• Strong computer skills preferred: Word, Excel, PowerPoint, Workday, and Outlook.
• Ability to maneuver around the sales floor, stock/dressing room, cashwrap and office; work around/with chemicals, lift up to 30 lbs. and climb moderately utilizing a ladder as trained under RL Health & Safety guidelines.
• Ability to operate the register, stand, move and walk for multiple hours.