Ralph Lauren Assistant Store Director

Ralph Lauren; Chicago (IL); On-site; USD 70,000 - 100,000; Full time

Job summary

Ralph Lauren is seeking a Store Manager in Chicago to lead our luxury retail team in delivering exceptional customer experiences and achieving sales goals.

Join a premium lifestyle brand known for its sophisticated image and strong market presence. The role emphasizes staff leadership, budget management, and strategic execution of promotions and merchandising to drive profit.

Qualifications

• 3-5 years of retail management experience.
• Ability to lead and develop staff.
• Strong verbal and written communication skills.
• Ability to drive sales and profitability.

Responsibilities

• Achieve sales and profit goals; manage budgets with store leadership.
• Lead and supervise sales staff to deliver exceptional customer experiences.
• Maintain a welcoming store environment that drives traffic and loyalty.
• Recruit, train and develop staff; succession planning for key roles.
• Coordinate execution of promotions and visual merchandising to support brand standards.

Skills

Retail management

Customer service

Negotiation

Staff development

Communication

Job description

Company Description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Position Overview

To ensure a consistently memorable customer shopping experience while generating meaningful revenue and positive operating profit for their store.

Essential Duties & Responsibilities

• Responsible for sales and profit performance in assigned store or department.
• Ensure that sales and margin goals are met. Work with General Manager/Department Manager to develop operating budgets and monitor performance.
• Establish individual sales goals for associates and supervise sales staff to maximize sales and profit performance.
• Maintains a welcoming environment that generates customer traffic and builds loyalty by exceeding customer's expectations.
• Coach and mentor staff to implement initiatives that support exceptional customer service standards.
• Provide continual feedback to Buyers and Planners to identify items and merchandise classifications of high sales and profit potential.
• Responsible for the execution of visual presentation initiatives that support merchandise presentation and maintenance of an in-store environment, consistent with Polo Ralph Lauren's desired image and character.
• Responsible for achieving store shrinkage goals and for the establishment and implementation of both new and existing loss prevention procedures.
• Responsible for the recruitment, supervision, and development of staff. Actively recruit and succession plans for current and future positions for department.
• Creates programs to motivate personnel to build unit sales and volume of transactions.
• Work with the Senior Management to direct the execution of Polo Ralph Lauren's promotional strategies and programs, assuring that they support sales, marketing and profit objectives at point of sales and in the external marketplace.

Experience, Skills & Knowledge

• 3-5 years of Retail Management Experience, preferably within the luxury retail market.
• Enthusiasm and ability to build and maintain an environment which projects a high level of taste and sophistication consistent with Polo's lifestyle philosophy.
• Ability to guide individuals toward goal achievement using negotiation, teamwork, motivation and staff development skills.
• Strong verbal and written communication skills.
• Strong interpersonal skills.