Assistant Spa Sales Manager

Hand & Stone Massage and Facial Spa; Chapel Hill (NC); On-site; USD 48,000 - 70,000; Full time

Benefits offered by this job

Bonus based on performance

Employee discounts

Flexible schedule

Opportunity for advancement

Paid time off

Wellness resources

Job summary

Hand & Stone Massage and Facial Spa in Chapel Hill, NC is seeking a full-time Assistant Spa Sales Manager to lead the front-desk Spa Associate Sales team and support daily operations.

Ideal candidates are goal-oriented, growth-minded, and passionate about sales and customer service, with 2–3 years of experience in sales and hospitality or retail, and a flexible schedule including evenings and weekends.

Qualifications

• 2–3 years of sales and customer service excellence, preferably in salon/spa, retail, or hospitality.
• Flexible schedule – includes some evenings and weekends.
• Effective leadership skills: integrity, team-building, accountability, coaching and mentoring, communication, analytical thinking.

Responsibilities

• Lead the front-desk Spa Associate Sales team and drive membership and service revenue.
• Assist Spa Manager with operational leadership needs.
• Collaborate with the Spa Manager to optimize schedule capacity and guest experience.
• Monitor performance metrics and report results to leadership.

Skills

Sales experience

Customer service

Leadership

CRM software

POS systems

Tools

CRM software

POS systems

Job description

Benefits

• Bonus based on performance
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Wellness resources

Hand & Stone Massage and Facial Spa in Chapel Hill is seeking a full-time Assistant Spa Sales Manager for our established spa. The ideal candidate is goal-oriented, growth-minded, and passionate about sales and customer service. The Assistant Spa Sales Manager will work closely with the Spa Manager to lead the front-desk Spa Associate Sales team and assist with other operational leadership needs.

Assistant Spa Sales Manager performance will be based on the following metrics:

• Membership revenue growth -- key drivers are team membership sales and membership retention.
• Gift card revenue growth -- key drivers are team gift card sales and average gift card value.
• Service revenue growth -- key drivers are schedule capacity utilization and average ticket value.

What you need to succeed in this role:

• Relevant experience -- 2-3 years of sales and customer service excellence, preferably in the salon/spa, retail, or hospitality industry.
• Flexible schedule - this role requires you to work a variety of hours, including some evenings and weekends.
• Effective leadership skills -- personal integrity and commitment, team-building, accountability for all, coaching and mentoring, listening and communication, analytical thinking, and inspiring.

What's in it for you?

• Uncapped bonus opportunity
• Career growth opportunities
• PTO
• Complimentary spa services
• Discount on retail products

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.