Assistant Spa Manager

Massage Heights - Dallas Lakewood; Dallas (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Bonus based on performance

Employee discounts

Flexible schedule

Personal and Career Development

Robust Leadership Training

Digital Work Environment

Beautiful Retreats

Massage Heights Family Fund

Competitive hourly pay with commission and bonus opportunities

Job summary

Massage Heights - Dallas Lakewood is seeking an Assistant Retreat Director to support exceptional guest service and team satisfaction. You will assist the Retreat Director in supervising operations, manage recruitment and training, and uphold the brand's standards. Ideal candidates will have at least one year of sales or retail management experience and exhibit strong leadership and organizational skills. This role requires a self-starter mentality and a commitment to team development, ideally in a motivational work environment including competitive salary and career advancement opportunities.

Qualifications

• At least 1-year face-to-face sales or retail management experience.
• Self-starter mentality with leadership and communication skills.
• Experience in training and conflict resolution.
• Ability to develop positive relationships and manage coaching.

Responsibilities

• Assist the Retreat Director in supervising all aspects of Retreat operations.
• Recruit, hire, train, develop, and retain top talent.
• Plan and implement Front Desk Sales Associate training.
• Manage team member schedules for daily operations execution.
• Collaborate with the Retreat Director to set individual and Retreat goals.

Skills

Face-to-face sales or retail management experience

Leadership skills

Organization skills

Communication skills

Interpersonal skills

Training and coaching

Conflict resolution

Tools

Standard software

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Employee discounts
• Flexible schedule

Company Perks

• Personal and Career Development
• Robust Leadership Training
• Digital Work Environment
• Beautiful Retreats
• Massage Heights Family Fund
• Employee Discounts
• Competitive hourly pay with commission and bonus opportunities

Schedule / Expected work hours

• 6–8-hour shifts
• Required 1 weekend shift
• Days and evening shifts available
• Weekends, evenings, and holidays are required

Job Summary

The essential duties and responsibilities of the Assistant Retreat Director position are designed to assist the Retreat Director in exceptional guest service and team member satisfaction.

Responsibilities

• Directly assist the Retreat Director in supervising all aspects of Retreat operations, from driving revenue and profitability to managing inventory, ensuring brand systems and processes are adhered to with consistency through each shift
• Assist as assigned with recruitment, hiring, training, developing and retaining top talent
• Plan and implement Front Desk Sales Associate training; in-the-moment coaching, role‑playing, and training are essential for the success of the Front Desk Team
• Stay updated on all services, products, and promotions, and be diligent in setting an example for your team
• Effectively manage team member schedules to ensure proper execution of daily operations
• Collaborate with the Retreat Director to set individual team member and overall Retreat goals; create plans and convert plans into action to meet and exceed goals
• Lead by example, demonstrating the ability to achieve personal as well as team goals

Qualifications

• At least 1-year face-to-face sales or retail management experience
• Self-starter mentality with leadership, organization, communication, and interpersonal skills
• At least 1-year experience in training, coaching, and conflict resolution
• Capacity to develop positive relationships with employees to manage coaching/mentoring with discipline
• Demonstrate a working knowledge of computers and standard software
• Basic business math skills