Assistant Spa Manager

Hand & Stone Careers; Bryn Mawr (PA); On-site; USD 35,000 - 55,000; Part time

Job summary

An established industry player in the spa services sector is seeking a dynamic Assistant Spa Manager to join their vibrant team. This role is perfect for someone passionate about customer service and sales, eager to create memorable experiences for clients. The Assistant Manager will lead a dedicated team, ensuring that every member enjoys their time at the spa while meeting sales goals. With a focus on training and development, this position offers a supportive environment where you can thrive and grow. If you have a knack for building relationships and a drive for excellence, this opportunity is for you!

Benefits

401(k)

Employee discounts

Training & development

Positive & Professional Work Environment

Qualifications

• Passionate individual with excellent communication and customer care skills.
• Experience in a membership-based environment is preferred.

Responsibilities

• Welcome, Empower, and Connect with Clients to meet Daily Membership Goals.
• Provide excellent customer care and build long-term relationships.

Skills

Commissioned Sales Experience

Communication Skills

Attention to Detail

Problem-solving

Team Player

Computer Skills

Authenticity

Relationship-Building

Sales & Customer Engagement

Reliability

Tools

POS System

Zenoti

Job description

Benefits:

• 401(k)
• Employee discounts
• Training & development

Job Description: Assistant Spa Manager
Hand & Stone is a national company that specializes in massages and facials. With over 500 locations across the US and Canada, the Hand & Stone brand is a leader in the membership-based spa services industry.

Are you a passionate individual with excellent communication and customer care skills?
Our busy Bryn Mawr, PA, location is seeking an Assistant Manager to Welcome, Empower, and Connect with our clientele to provide the ultimate spa experience by ensuring our Members are enjoying the best hour of the month, and to encourage new clients to become members by making a massage or facial a part of their monthly self-care ritual.

Our Assistant Manager is responsible for leading the Spa Ambassador Team to achieve the sales goals of the spa, and works with our Spa Manager to realize the spa’s Culture of Excellence.

The Assistant Manager position includes one evening, Saturdays, and 2-3 day shifts for a total of 24-30 hours.
To qualify for this exciting opportunity, you should possess the following Skills & Traits:

• Commissioned Sales Experience is a MUST, preferably in a membership-based environment
• Communication: Communicate with clients and provide exceptional service in a professional and personable way
• Attention to Detail: The difference between doing the job well or just getting it done
• Problem-solver: Taking immediate action to solve issues ‘on the spot’
• Team Player: Ability to work independently with minimal supervision
• Computer Skills: Experience with a POS system; Zenoti knowledge a plus
• Authenticity: Convey genuine enthusiasm
• Relationship-Building: Excel in building client relationships
• Sales & Customer Engagement: Display exemplary customer care & ability to translate to membership sales
• Reliability: On-time arrival every shift

Responsibilities:

• Welcome, Empower, and Connect with Clients in order to meet our Daily Membership Goals
• Build Relationships: Provide excellent customer care to members and guests, while building long-term relationships with all clients
• Communicate effectively: Answer phones, schedule appointments, and manage client inquiries
• Be knowledgeable about products, services, and policies

Benefits:

• Competitive Compensation - hourly wage PLUS Membership Sales' Commission
• Ongoing Training - we are ALWAYS learning and improving
• Employee Discounts - available on products, services, and gift cards
• Positive & Professional Work Environment - we enjoy our work, and we want you, too!