Assistant Spa Manager

Hand & Stone Franchise Corp; Bryn Mawr (PA); On-site; USD 30,000 - 50,000; Part time

Job summary

An established industry player is on the lookout for a passionate Assistant Spa Manager to enhance the client experience at their Bryn Mawr location. This role is pivotal in leading the Spa Ambassador Team, ensuring that every member enjoys their monthly self-care ritual while driving membership sales. The ideal candidate will possess exceptional communication skills, a knack for relationship-building, and a commitment to excellence. Join a positive and professional work environment where ongoing training and development are a priority, and make a significant impact in the lives of clients seeking relaxation and rejuvenation.

Benefits

401(k)

Employee discounts

Training & development

Competitive Compensation

Ongoing Training

Positive & Professional Work Environment

Qualifications

• Strong communication and customer care skills are essential.
• Experience in sales, particularly in a membership-based environment.

Responsibilities

• Welcome and connect with clients to meet daily membership goals.
• Build long-term relationships with clients while providing excellent care.

Skills

Commissioned Sales Experience

Communication Skills

Attention to Detail

Problem-solving

Team Player

Computer Skills

Authenticity

Relationship-Building

Sales & Customer Engagement

Reliability

Tools

POS System

Zenoti

Job description

Benefits:

• 401(k)
• Employee discounts
• Training & development

Job Description:

Assistant Spa Manager

Hand & Stone is a national company that specializes in massages and facials. With over 500 locations across the US and Canada, the Hand & Stone brand is a leader in the membership-based spa services industry.

Are you a passionate individual with excellent communication and customer care skills?
Our busy Bryn Mawr, PA, location is seeking an Assistant Manager to Welcome, Empower, and Connect with our clientele to provide the ultimate spa experience by ensuring our Members are enjoying the best hour of the month, and to encourage new clients to become members by making a massage or facial a part of their monthly self-care ritual.

Our Assistant Manager is responsible for leading the Spa Ambassador Team to achieve the sales goals of the spa, and works with our Spa Manager to realize the spa’s Culture of Excellence.

The Assistant Manager position includes one evening, Saturdays, and 2-3 day shifts for a total of 24-30 hours.

To qualify for this exciting opportunity, you should possess the following Skills & Traits:

• Commissioned Sales Experience is a MUST, preferably in a membership-based environment
• Communication: Communicate with clients and provide exceptional service in a professional and personable way
• Attention to Detail: The difference between doing the job well or just getting it done
• Problem-solver: Taking immediate action to solve issues ‘on the spot’
• Team Player: Ability to work independently with minimal supervision
• Computer Skills: Experience with a POS system; Zenoti knowledge a plus
• Authenticity: Convey genuine enthusiasm
• Relationship-Building: Excel in building client relationships
• Sales & Customer Engagement: Display exemplary customer care & ability to translate to membership sales
• Reliability: On-time arrival every shift

Responsibilities:

• Welcome, Empower, and Connect with Clients in order to meet our Daily Membership Goals
• Build Relationships: Provide excellent customer care to members and guests, while building long-term relationships with all clients
• Communicate effectively: Answer phones, schedule appointments, and manage client inquiries
• Be knowledgeable about products, services, and policies

Benefits:

• Competitive Compensation - hourly wage PLUS Membership Sales' Commission
• Ongoing Training - we are ALWAYS learning and improving
• Employee Discounts - available on products, services, and gift cards
• Positive & Professional Work Environment - we enjoy our work, and we want you, too!