Assistant Snowsports Director

Tyrol Basin Corp; Mount Horeb (WI); On-site; USD 17,000 - 28,000; Part time

Benefits offered by this job

Season ski passes

Apparel discounts

Free food and beverages in winter

Job summary

Tyrol Basin is seeking an Assistant Snow Sports Director for the upcoming winter season. The role involves assisting the Snow Sports Director with planning, organizing, and overseeing Snow School operations and staff, including Ski & Snowboard Instructors and Desk Staff.

The ideal candidate has leadership experience, strong organization, and can work in a fast-paced setting. Primarily office-based, some outdoor time is required; opportunity for advancement exists within Tyrol Basin.

Qualifications

• Experience in managing or supervising a team of instructors and desk staff.
• Strong communication and customer service skills for a fast-paced environment.
• Ability to organize schedules and coordinate lesson times with instructors.

Responsibilities

• Assist in training, scheduling, and managing Snow School staff.
• Perform daily check-in for lessons and provide excellent customer service.
• Assist with payment processing, rental forms, and locating instructor meeting points.
• Oversee instructor and client schedules and respond to Snow School inquiries.
• Aid in planning special events and lesson programs within the Snow School.
• Occasionally work as a Ski/Snowboard Instructor or Ticket Seller as needed.

Skills

Staff management

Customer service

Scheduling

Communication

Time management

Leadership

Tools

POS systems

Job description

Assistant Snow Sports Director Job Description (Job Posting)

Tyrol Basin is looking for a hardworking, snow-loving person who enjoys working with all ages, to join our team this upcoming winter season as our Assistant Snow Sports Director!

This person is responsible for assisting the Snow Sports Director in the planning, organization, and overseeing of operations, activities, and staff within the Snow School. The ideal candidate will have some management, coaching, or leadership experience as well as the ability to either ski or snowboard (but this is not required, as we can teach you. After all, we are Instructors!). This position requires good organization, time-management, and the ability to work in fast-paced, and sometimes high-stress situations. This candidate will have excellent customer service with the ability to maintain composure and always uphold values and policies set out by Tyrol Basin Ownership and Management. This position is primarily performed in an indoor office setting but does sometimes require one to be outdoors in the elements. This candidate will work closely with, and share an office, with the Snow School Director, who handles most of the on-snow duties.

Responsibilities

• Help with the training, scheduling, and management of all staff within the Snow School, including Ski & Snowboard Instructors and Desk Staff
• Performs daily lesson check-in while providing excellent customer service to lesson clients, welcoming them into the world of skiing and snowboarding
• Assisting clients with the lesson check-in process: payment, filling out rental forms, putting on ski/snowboard equipment, and finding their instructor meeting location
• Oversees daily Ski & Snowboard Instructor schedule as well as client schedule
• Answers phones and emails; checks and responds to Snow School voicemail and email
• Answering lesson questions and offering lesson advice
• Occasionally helping clients through the online lesson-booking process
• Works with and assists the Snow Sports Director in the planning of special events and lesson programs going on within the Snow School
• Helps the Snow Sports Director in the daily assigning/pairing of lesson clients to instructor classes
• Occasionally works as a Ski & Snowboard Instructor (if possessing that ability)
• Occasionally works as a Ticket Seller and helps with ticket/rental sales as needed

Knowledge, Skills, and Abilities

• Knowledge of computerized point of sale and online platform
• Skilled in both verbal and written communication
• Autonomous to organize work of self and staff
• Pleasant and welcoming demeanor
• Knowledge of supervisory practices and principles
• Confidence and ability to lead a diverse staff
• Reliable and trustworthyExcellent time-management and organizational skills
• The ability to get along well with others in a shared office space
• The ability to work well with children of all ages (toddler, elementary, and high school aged)

Qualifications

• The ability to ski or snowboard (preferred, but not required)
• Proficient in basic computer operations (email, applications, word processing)

This position runs from mid-November through the end of winter season (usually end of March to early April.) Our Ski School hours of operation vary based on weather, time-of-year, special events, lesson programs, etc. but are usually 11am-7pm Monday-Friday and 9am-5pm Saturday and Sunday. This is a part-time seasonal position as applicants can expect to work between 25-40 hours per week.

Tyrol Basin is growing and evolving every second! Joining the team as a seasonal employee may open the opportunity of full time, year-round, employment. Tyrol Basin is a fun place to work with regular interaction with Ownership. Benefits include season ski/snowboard passes for employees, apparel discounts, free food and beverage in the winter season for management, guest lift ticket privileges, and more!

Position type: Part Time