Assistant Site Manager: Lead People & Operations

Whistle Express Car Wash; Cleveland (TN); On-site; USD 21,000 - 26,000; Full time

Job summary

Whistle Express Car Wash is seeking an Assistant Site Manager in Cleveland, TN, United States. You will work with the Site Manager to lead the team, ensure an outstanding guest experience, and solve problems in real time.

You have prior supervisory experience and a passion for developing people. You will own outcomes, drive results, and promote services while maintaining high operational standards in a fast-paced outdoor setting.

Qualifications

• Prior management or supervisory experience required.
• Demonstrated ability to develop people and own outcomes.
• Able to drive results in a fast-paced, outdoor environment.

Responsibilities

• Onboard and develop new team members, ensuring understanding of values, procedures, and role expectations.
• Provide guidance and support to help team members improve and succeed.
• Assist with scheduling and shift management to ensure adequate staffing and fair workload.
• Greet customers, address questions about services and promotions, and resolve concerns promptly with a focus on guest experience.
• Monitor site operations, uphold safety protocols, and coordinate with the Site Leader on improvements.
• Promote unlimited wash memberships and other services to enhance revenue and retention.
• Track sales activity and contribute ideas to reach site sales goals.

Skills

Team leadership

Customer service

Sales

Operations management

Problem solving

Staff scheduling

Job description

Whistle Express Car Wash is seeking an Assistant Site Manager in Cleveland, TN, United States. You will work with the Site Manager to lead the team, ensure an outstanding guest experience, and solve problems in real time.

You have prior supervisory experience and a passion for developing people. You will own outcomes, drive results, and promote services while maintaining high operational standards in a fast-paced outdoor setting.