Assistant Site Manager II — Auto Wash Leader, $22/hr

Express Wash Concepts; Pittsburgh (Allegheny County); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health benefits

401k with match

Training & development

Unlimited Wash Club

Discounts on retail items

Uniforms provided

Educational reimbursement

Paid vacation

Job summary

Express Wash Concepts’ Clean Express Auto Wash in Pittsburgh is seeking an Assistant Site Manager II to support the site manager in daily operations and customer service excellence. The role emphasizes sales through offering unlimited wash packages and upselling products to customers at the Pittsburgh East Carson Street location.

The position requires leadership experience, strong communication, and flexibility to work weekends.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Minimum of 1 year of leadership experience.
• At least 2 years of customer service experience, including de-escalation tactics.
• Basic IT and computer proficiency, including POS systems and Microsoft Office.
• Ability to work flexible hours, including weekends.
• Strong verbal communication skills to effectively engage with customers.
• Ability to close the site at least two nights per week and open as needed.
• Ability to coach, mentor, and train
• Present professional image according to appearance guidelines

Responsibilities

• Assist the site manager to ensure the store is operating and exceeding customer service needs.
• Lead with integrity and foster a culture of respectful accountability.
• Strive to exceed sales goals and store growth.
• Assist with Recruiting, developing, and motivating teams to deliver the company’s mission.
• Successful management of labor and staff scheduling.
• Effective P&L management through monitoring of chemicals, utilities, and other expenditures.
• Maintain quality assurance through accurate Quality Control checks.
• Follow standard procedures for cash management to include daily reconciliations, audits, and deposits.
• Monitor inventory and supplies and assist with orders.
• Ensure adherence to all safety protocols and standard operating procedures.
• Properly address all customer escalations in a calm and collected manner.
• Learn wash process and equipment to expand the knowledgebase.
• Further growth through educational/training opportunities
• Perform other related duties as required and assigned.

Skills

Leadership experience

Customer service

Verbal communication

IT proficiency

Education

High school diploma or equivalent

Associate or bachelor’s degree preferred

Tools

POS systems

Microsoft Office

Job description

Express Wash Concepts’ Clean Express Auto Wash in Pittsburgh is seeking an Assistant Site Manager II to support the site manager in daily operations and customer service excellence. The role emphasizes sales through offering unlimited wash packages and upselling products to customers at the Pittsburgh East Carson Street location.

The position requires leadership experience, strong communication, and flexibility to work weekends.