Assistant Site Manager

Express Wash Concepts; Cincinnati (OH); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a dynamic and rapidly growing company that offers more than just a job. As an Assistant Site Manager, you will play a crucial role in delivering exceptional customer service while leading a team dedicated to excellence. With a focus on growth, this position provides a clear path to leadership roles and personal development. Enjoy competitive wages, comprehensive health benefits, and a supportive work environment that values your contributions. If you're ready to take your career to the next level, this is the opportunity you've been waiting for!

Benefits

Health Care Benefits

401k with Company Match

Paid Vacation

Educational Reimbursement

50% off Retail Items

Ongoing Training and Development

Qualifications

• 1 year of leadership experience required.
• 2 years of customer service experience preferred.
• Basic IT proficiency needed.

Responsibilities

• Assist site manager in daily operations.
• Engage customers and upsell services.
• Ensure adherence to safety protocols.

Skills

Leadership

Customer Service

Communication

IT Proficiency

Problem-Solving

Education

High School Diploma

Associate Degree

Bachelor's Degree

Tools

POS Systems

Microsoft Office

Job description

11346 Princeton Pike
Cincinnati, OH 45246, USA

11346 Princeton Pike
Cincinnati, OH 45246, USA

Become a part of our team and earn a competitive hourly rate of $21.63, with the additional opportunity to qualify for quarterly incentives based on site performance.

As part of Express Wash Concepts, one of the region’s fastest-growing and award-winning companies, we offer more than just a job – we provide a path to growth and success. Whether you’re starting your career or looking to take it to the next level, we’re here to support your journey.

At Flying Ace Express Car Wash, we’re more than just a car wash—we’re committed to delivering fast, eco-friendly services, providing exceptional customer care, and giving back to our communities. Most importantly, we empower our team members with a clear roadmap for growth, offering opportunities to advance from Team Member to leadership roles and beyond.

Why You’ll Love Working Here

• Health care benefits: Medical, Vision, Dental, Company-Paid Life, Disability, Accident, Hospital Indemnity, Employee Assistance Program.
• Secure future: 401k with up to 4% company match.
• Competitive wages and Commission on wash club membership sales.
• Ongoing training and development
• 50% off retail items
• Paid vacation: Take well-deserved breaks as outlined in our Employee Manual.
• Educational reimbursement

Where Clean Cars Begin: Your Role

As an Assistant Site Manager, you will assist the site manager to ensure the store is operating and exceeding customer service needs. You will also focus sales efforts by engaging potential customers and presenting monthly unlimited car wash packages and upselling products to existing customers! Your workday will also consist of, but not be limited to:

• Maintain high-quality day-to-day on-site store operations.
• Lead with integrity and foster a culture of respectful accountability.
• Strive to exceed sales goals and store growth.
• Assist with Recruiting, developing, and motivating teams to deliver the company’s mission.
• Successful management of labor and staff scheduling
• Effective P&L management through monitoring of chemicals, utilities, and other expenditures
• Maintain quality assurance through accurate Quality Control checks.
• Follow standard procedures for cash management to include daily reconciliations, audits, and deposits.
• Monitor inventory and supplies and assist with orders.
• Ensure adherence to all safety protocols and standard operating procedures.
• Properly address all customer escalations in a calm and collected manner.
• Learn wash process and equipment to expand the knowledgebase.
• Further growth through educational/training opportunities
• Perform other related duties as required and assigned.

What You’ll Need to Shine

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Minimum of 1 year of leadership experience.
• At least 2 years of customer service experience, including de-escalation tactics.
• Basic IT and computer proficiency, including POS systems and Microsoft Office.
• Ability to work flexible hours, including weekends.
• Strong verbal communication skills to effectively engage with customers.
• Capability to provide and follow clear directions.
• Ability to close the site at least two nights per week and open as needed.
• Ability to coach, mentor, and train
• Present professional image according to appearance guidelines

Work Environment and Physical Demands

• Required to stand and move throughout the site for the entire shift.
• Ability to work on your feet for an entire shift in a fast-paced environment.
• Ability to work outside in all weather conditions.
• Ability to lift 25lbs.

Express Wash Concepts provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or genetics.

Qualifications

Skills

Behaviors

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Motivations

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Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.