Assistant Site Automation Lead

Fulfil-Solutions; Gresham (OR); On-site; USD 55,000 - 57,000; Full time

Benefits offered by this job

Equity

Full benefits

Open schedule flexibility

Job summary

Fulfil is hiring a Site Automation Lead for on-site operations in Gresham, Oregon. This role bridges partner operations, maintenance, and Fulfil engineering to ensure safe, high-performance robotic automation systems.

As a salaried, full-time position, you will drive deployments from bring-up through production, with equity and comprehensive benefits. Open availability is preferred for this pre-launch and deployment phase.

Qualifications

• Experience in robotics, automation, industrial equipment, technical field support, or similar environments.
• Strong mechanical/electrical aptitude and comfort working hands-on with hardware.
• Safety first mentality, adhering to OSHA guidelines while prioritizing a safe work environment.
• Clear communicator with ability to explain complex system behavior simply.
• Calm, detail-oriented decision-maker who performs well under pressure.
• Comfortable using dashboards, logs, and diagnostic tools.
• Reliable, self-motivated, and able to operate with a high degree of ownership.
• Flexible schedule — open availability preferred.

Responsibilities

• Monitor daytime performance and health checks of Fulfil’s robotic automation systems.
• Perform Tier-1 troubleshooting; triage issues and complete minor interventions, supporting investigations.
• Document issues clearly and hand off higher-complexity work to maintenance.
• Act as on-call escalation point for partner teams and make real-time uptime/safety decisions.
• Track reliability metrics and contribute toward uptime goals.
• Ensure a safe operating environment through routine audits and adherence to procedures.
• Provide second-level escalation and step into Site Lead if needed.
• Communicate system behaviors to robotics/firmware/software/product engineering teams.
• Participate in testing, validation, and rollout of new features and hardware.
• Contribute to root-cause investigations and feedback to engineering.
• Refine operating procedures and support continuous improvement initiatives.
• Train partner operators on best practices for system interaction and safety.

Job description

Onsite | Gresham, Oregon
Full-Time, Salaried | $55k - $57k + Equity
Preference given to candidates with open schedule and on-call availability

Fulfil is redefining the grocery supply chain through advanced robotics and automation. Backed by world‑class investors and led by a seasoned team, we are hiring a Site Automation Lead to provide operational coverage for our automated high speed grocery fulfillment system. In this role, you’ll serve as the bridge between partner operations, maintenance, and Fulfil engineering — ensuring safe, reliable, high-performance system operation.

Unique opportunity: Pre‑launch, take part in site deployment, from bring‑up and commissioning, through partner handover and site acceptance testing, into full production.

Requirements: Open availability from mid‑January through mid‑June, with a standardized production schedule in place by early 2027.

What You’ll Do

• Monitor daytime performance and conduct health checks of Fulfil’s robotic automation systems
• Perform Tier‑1 troubleshooting; triage issues, complete minor interventions (e.g., sensor checks, part swaps, clearing obstructions), and support investigations and post‑mortems.

Support maintenance by documenting issues clearly and handing off higher‑complexity work.

Operational Leadership

• Act as the on‑call technical and operational escalation point for partner teams.
• Make real‑time decisions that balance system uptime, safety, and production needs.
• Track and report reliability metrics to contribute toward achieving uptime goals.
• Ensure a safe operating environment through routine audits and adherence to procedures.
• Provide the second level of escalation, ability to step into the Site Lead Position if needed.

Cross‑Functional Collaboration

• Communicate system behaviors and findings to robotics, firmware, software, and product engineering teams.
• Participate in structured testing, validation, and rollout of new features and hardware.
• Contribute to root‑cause investigations and provide actionable feedback to engineering.
• Help refine operating procedures and support continuous improvement initiatives.

Partner Support & Training

• Provide steady, high‑confidence technical support to onsite partner operators.
• Train partner team members on best practices for system interaction, recoveries, and safety.

Ensure partners feel supported, informed, and empowered in daily operations.

What We’re Looking For

Experience in robotics, automation, industrial equipment, technical field support, or similar environments.

• Strong mechanical/electrical aptitude and comfort working hands‑on with hardware.
• Safety first mentality, adhering to OSHA guidelines while prioritizing a safe work environment.
• Clear communicator with ability to explain complex system behavior simply.
• Calm, detail‑oriented decision‑maker who performs well under pressure.
• Comfortable using dashboards, logs, and diagnostic tools.
• Reliable, self‑motivated, and able to operate with a high degree of ownership.
• Flexible schedule — preference for candidates with open availability.

Bonus Experience (Not Required)

• Exposure to warehouse automation, robotics platforms, PLCs, or industrial systems.
• Familiarity with Linux, telemetry tools, firmware process flows, or diagnostics.
• Experience supporting deployments, pilots, commissioning, or on‑call rotations.
• Experience with tools like Slack, Jira, Excel, or digital workflow platforms.

What You’ll Get

• Early‑stage exposure to a fast‑scaling robotics company.
• Salary + equity in a mission‑driven organization.
• Full medical, dental, vision, and 401(k) benefits.
• A supportive, high‑ownership operational culture.
• Opportunities to work closely with engineering and help shape a live automation system.