Fulfil is building advanced robotics and automation systems for grocery supply chain fulfillment. This role is a Site Automation Lead responsible for operational coverage of automated high-speed fulfillment systems, serving as the bridge between partner operations, maintenance, and engineering teams during site deployment, commissioning, and production phases.
What You'll Do
- Monitor daytime performance and conduct health checks of robotic automation systems; perform Tier-1 troubleshooting including sensor checks, part swaps, and obstruction clearance
- Serve as on-call technical and operational escalation point for partner teams; make real-time decisions balancing system uptime, safety, and production needs
- Document issues clearly and support investigations and post-mortems; track and report reliability metrics toward uptime goals
- Communicate system behaviors and findings to robotics, firmware, software, and product engineering teams; participate in testing, validation, and rollout of new features
- Train partner team members on system interaction, recoveries, and safety; provide steady technical support and help refine operating procedures
What You Need
- Passion for robotics, automation, industrial equipment, or technical field support
- Strong mechanical and electrical aptitude with comfort working hands-on with hardware
- Safety-first mentality adhering to OSHA guidelines
- Clear communication skills able to explain complex system behavior simply
- Calm, detail-oriented decision-maker who performs well under pressure; comfortable with dashboards, logs, and diagnostic tools
- Reliable and self-motivated with high degree of ownership; flexible schedule with open availability preferred from mid-January through mid-June
Nice to Have
- Experience with warehouse automation, robotics platforms, PLCs, or industrial systems
- Familiarity with Linux, telemetry tools, firmware process flows, or diagnostics
- Experience supporting deployments, pilots, commissioning, or on-call rotations
- Experience with tools like Slack, Jira, Excel, or digital workflow platforms
Salary $22-$25/hourly plus equity. Full medical, dental, vision, and 401(k) benefits.