Assistant Site Automation Lead

Fulfil; Gresham (OR); On-site; USD 55,000 - 57,000; Full time

Benefits offered by this job

Equity

Job summary

Fulfil is hiring a Site Automation Lead for our on-site operation in Gresham, Oregon. You will bridge partner operations, maintenance, and Fulfil engineering to ensure safe, high-performance system operation of our automated high-speed grocery fulfillment system.

Open availability from mid-January through mid-June is preferred, with a production schedule in place by early 2027. The role includes salary plus equity, full benefits, and opportunities to influence live automation systems.

Qualifications

• Experience in robotics, automation, or industrial equipment.
• Strong mechanical/electrical aptitude and comfort with hands-on hardware.
• Safety-first mindset with OSHA guidance awareness.
• Clear communicator who can explain complex system behavior simply.
• Open availability and comfort with on-call rotations.
• Familiarity with dashboards, logs, and diagnostic tools.

Responsibilities

• Monitor daytime performance and health checks of Fulfil’s robotic automation systems.
• Perform Tier-1 troubleshooting; triage issues, minor interventions, and support investigations.
• Document issues clearly and hand off to maintenance for higher-complexity work.
• Act as on-call escalation point for partner teams; balance uptime, safety, and production needs.
• Track reliability metrics and contribute toward uptime goals; conduct routine audits.
• Collaborate with robotics, firmware, software, and product engineering teams; participate in testing and rollout of new features and hardware.
• Train partner operators on best practices for system interaction, recoveries, and safety.
• Provide second-level escalation and be prepared to step into Site Lead position if needed.
• Contribute to root-cause investigations and refine operating procedures for continuous improvement.

Skills

Robotics experience

Automation systems

Hands-on hardware

Safety compliance

Clear communication

Problem solving under pressure

On-call availability

Dashboard/diagnostic tools

Tools

Slack

Jira

Excel

Job description

Onsite | Gresham, Oregon

Full-Time, Salaried | $55k - $57k + Equity

Preference given to candidates with open schedule and on-call availability

Fulfil is redefining the grocery supply chain through advanced robotics and automation. Backed by world-class investors and led by a seasoned team, we are hiring a Site Automation Lead to provide operational coverage for our automated high speed grocery fulfillment system. In this role, you'll serve as the bridge between partner operations, maintenance, and Fulfil engineering — ensuring safe, reliable, high-performance system operation.

Unique opportunity:

Pre-launch, take part in site deployment, from bring-up and commissioning, through partner handover and site acceptance testing, into full production.

Requirements

Open availability from mid-January through mid-June, with a standardized production schedule in place by early 2027.

What You’ll Do

System Monitoring & First-Level Diagnostics

• Monitor daytime performance and conduct health checks of Fulfil’s robotic automation systems
• Perform Tier-1 troubleshooting; triage issues, complete minor interventions (e.g., sensor checks, part swaps, clearing obstructions), and support investigations and post-mortems.

Support maintenance by documenting issues clearly and handing off higher-complexity work.

Operational Leadership

• Act as the on-call technical and operational escalation point for partner teams.
• Make real-time decisions that balance system uptime, safety, and production needs.
• Track and report reliability metrics to contribute toward achieving uptime goals.
• Ensure a safe operating environment through routine audits and adherence to procedures.
• Provide the second level of escalation, ability to step into the Site Lead Position if needed.

Cross-Functional Collaboration

• Communicate system behaviors and findings to robotics, firmware, software, and product engineering teams.
• Participate in structured testing, validation, and rollout of new features and hardware.
• Contribute to root-cause investigations and provide actionable feedback to engineering.
• Help refine operating procedures and support continuous improvement initiatives.

Partner Support & Training

• Provide steady, high-confidence technical support to onsite partner operators.
• Train partner team members on best practices for system interaction, recoveries, and safety.

Ensure partners feel supported, informed, and empowered in daily operations.

What We’re Looking For

Experience in robotics, automation, industrial equipment, technical field support, or similar environments.

• Strong mechanical/electrical aptitude and comfort working hands-on with hardware.
• Safety first mentality, adhering to OSHA guidelines while prioritizing a safe work environment.
• Clear communicator with ability to explain complex system behavior simply.
• Calm, detail-oriented decision-maker who performs well under pressure.
• Comfortable using dashboards, logs, and diagnostic tools.
• Reliable, self-motivated, and able to operate with a high degree of ownership.
• Flexible schedule — preference for candidates with open availability.

Bonus Experience (Not Required)

• Exposure to warehouse automation, robotics platforms, PLCs, or industrial systems.
• Familiarity with Linux, telemetry tools, firmware process flows, or diagnostics.
• Experience supporting deployments, pilots, commissioning, or on-call rotations.
• Experience with tools like Slack, Jira, Excel, or digital workflow platforms.

What You’ll Get

• Early-stage exposure to a fast-scaling robotics company.
• Salary + equity in a mission-driven organization.
• Full medical, dental, vision, and 401(k) benefits.
• A supportive, high-ownership operational culture.
• Opportunities to work closely with engineering and help shape a live automation system.