Assistant Shop Manager

MOSCOT NYC Since 1915; West Palm Beach (FL); On-site; USD 63,000 - 77,000; Full time

Job summary

MOSCOT is opening a new West Palm Beach shop on Rosemary Street and seeks an Assistant Shop Manager with optical experience. The role supports selling, shop operations, inventory ordering, and customer service to deliver MOSCOT MX experiences.

On-site, full-time, weekend availability is required, with base salary starting at $70,000 per year. The ASM will lead by example, train associates, ensure policy compliance, and maintain merchandising and customer satisfaction in a fast-paced optical

Qualifications

• Optical experience preferred.
• Availability to work weekends.
• Familiarity with inventory and POS operations.

Responsibilities

• Enforce company policies and procedures.
• Manage inventory movement and orders with Plainview warehouse.
• Handle daily finance reporting.
• Keep the facility clean and merchandised per policy.
• Follow up repairs and orders to meet deadlines and customer expectations.
• Train new associates on policies, product knowledge and POS.
• Coordinate cross-department collaboration to deliver MOSCOT MX.
• Ensure staff punctuality and coverage during shifts.

Skills

Optical experience

Tools

POS system

Job description

MOSCOT is a 111-year-old New York City institution renowned worldwide for its iconic eyewear – The MOSCOT Originals. MOSCOT infuses its unmistakably refined, downtown aesthetic with over 100 years of eyewear expertise and unparalleled craftsmanship to create its timeless eyewear. While now recognized as a global fashion brand, MOSCOT remains, at hear, a neighborhood optical shop.

We are currently looking for an Assistant Shop Manager (optical experience preferred) for our new West Palm Beach MOSCOT Shop located on Rosemary Street, opening early November. The Assistant Shop Manager supports the selling function and is responsible for assisting in all areas of shop operations. This role is responsible for delivering the MOSCOT MX through positive and effective communication with customers and family members. The ASM provides the support required to keep the shop in top running order, from ordering inventory, following up on orders, and responding to customer concerns and complaints.

The Assistant Shop Manager will lead by example and will ensure that the Shop team offers the best possible optical experience to our customers and patients by dispensing warmth, courtesy, and expertise.

Responsibilities:

Operations:

• Enforce compliance of all company policy and procedures.
• Responsible for Inventory Maintenance: including inventory movement, stock orders through Plainview warehouse for frames and collateral, merchandise receipts, and assigning appropriate storage case.
• Responsible for daily finance reporting.
• Maintain facility and address repairs immediately.
• Ensure display areas are clean and merchandised as per company directive.
• Responsible for the follow-up of all repairs, special orders, and completed orders to ensure that appropriate deadlines are met in accordance with customer expectations.
• Communicate any delays to patients and collaborate with Lab on a delivery date
• Respond to customer concerns and complaints.

Human Resource

• Facilitate training of new associates in operational policies, product knowledge, and POS
• Ensures all departments (Sales, Eyecare, Customer Service) are working together to deliver the MOSCOT MX internally and externally.
• Confirm that associates are arriving on time and clocking in and out during scheduled shift.
• Motivate staff to provide best in class service and a memorable experience to all Shop visitors.

FT role on-site

Weekends availability required

Prior experience in the optical experience a ++

Base salary starting at $70,000.00 annually