Sales Associate

Austincc; San Francisco (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

MOSCOT is seeking a full-time Sales Associate for our San Francisco shop. In this role, you will assist customers in selecting eyewear while ensuring an exceptional shopping experience. You will be responsible for customer service, logistics, inventory management, and maintaining shop cleanliness.

The ideal candidate will have 2-5 years of retail experience, with strong communication skills and the ability to work weekends and holidays. This position offers an exciting opportunity to be part of a growing global brand.

Qualifications

• 2-5 years of retail experience required.
• Strong customer service skills and ability to communicate effectively.
• Availability for weekends and holidays.

Responsibilities

• Greet and assist customers in finding products.
• Handle deliveries and collaborate with various departments.
• Manage inventory and assist in maintaining shop cleanliness.

Skills

Customer Service

Clear Communication

Retail Experience

Job description

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MOSCOT is a New York City institution renowned worldwide for its iconic eyewear – The MOSCOT Originals. MOSCOT infuses its unmistakably refined, downtown aesthetic with 110 years of eyewear expertise and unparalleled craftsmanship to create its timeless eyewear. While now recognized as a global fashion brand beloved by fans worldwide, MOSCOT remains, at heart, a neighborhood optical shop.

As a full-time Sales Associate at our San Francisco Shop, you will assist customers in selection of the perfect frame and lens while giving them a shopping experience to remember! MOSCOT is a fast paced, growing global brand which offers a plethora of opportunity to its team members.

Customer Service

• Greet all customers pleasantly and with courtesy, provide customers with clear directions and provide all information regarding products and services
• Clear and articulate communication skills with empathy towards customers
• Understanding of the MOSCOT brand and story and ability to communicate this heritage to the customer
• Provide optimal level of customer services and maintain professionalism to resolve all customer issues and provide all information on products and service plans and/or promotions
• Collaborate with customers and assist in various questions to ensure authenticity of the brand
• Create a memorable MOSCOT Shop experience
• Keep shop tidy and facilitate in the assembling of branded collateral

Logistics

• Assist with deliveries to customers and 3-party vendors
• Collaborate with all MOSCOT departments and assist in special projects

Communication

• Answer and direct phone calls as needed
• Respond and collaborate with lab and shop teams on all rush/VIP orders

Inventory Control

• Assist with cycle counts, receipts, and returns of frame and stock lens inventory.
• Process inter-shop transfers in the POS system.
• Assist with reconciliation and stock replenishment orders
• Confirm that tickets match the physical frame

Facility Maintenance

• Assist in the ordering and organization of supplies
• Assist with the daily cleaning of Shop.

Requirements

• 2-5 years of retail experience
• FT – 5 days a week
• Weekend and Holiday availability required