Assistant Shop Manager

LV Petroleum; Napoleon (OH); On-site; USD 41,000 - 68,000; Full time

Benefits offered by this job

Weekly Pay

Health Care Plan

Retirement Plan

Paid Time Off

#LI-DNI

Job summary

LV Petroleum in Napoleon, OH is seeking an Assistant Shop Manager to help lead the Truck Services department. You will supervise technicians, ensure top-tier customer service, and uphold operational standards while assisting the Truck Services Manager in daily duties.

Responsibilities include overseeing operations, training staff, monitoring workflow, and ensuring safety and compliance across all service tasks.

Qualifications

• High school diploma or equivalent; a degree in management or related field preferred.
• 3+ years in truck service or automotive environment, supervisory experience preferred.
• Strong leadership and people management skills.
• Excellent communication and customer service skills.
• Basic knowledge of financial performance metrics, including P&L management.
• Familiarity with service tracking and inventory management software.
• Availability to work flexible hours, including evenings, weekends, and holidays.
• A valid driver’s license is required.

Responsibilities

• Assist in managing overall operations of the Truck Services department, ensuring compliance with company policies and procedures.
• Supervise and train staff, promoting teamwork, accountability, and customer service excellence.
• Monitor workflow and support troubleshooting, diagnosing, and repairing heavy-duty trucks and trailers.
• Ensure equipment is maintained and safety standards are followed.
• Assist in inventory management, ordering supplies, and ensuring timely and accurate services.
• Engage with customers to address concerns and provide prompt solutions.
• Help achieve financial goals by monitoring expenses and supporting revenue growth initiatives.
• Perform duties of the Truck Services Manager in their absence.

Skills

Leadership

Customer Service

Communication

Problem Solving

Team Supervision

Education

High school diploma

Management degree preferred

Tools

Service tracking software

Job description

Walk In Interviews welcome weekdays 11-4. 900 American Road Napoleon, OH 43545

LV Petroleum is excited to announce an opening for an Assistant Shop Manager at our location. Our Truck Services division is dedicated to providing high-quality service and support to our customers, ensuring they're back on the road quickly and efficiently.

Position Overview:

As the Assistant Shop Manager, you will play a crucial role in supporting the Truck Services Manager in overseeing the daily operations of our Truck Shop. Your responsibilities will include supervising our talented team of technicians, ensuring exemplary customer service, and maintaining operational standards that align with our company’s goals.

Key Responsibilities:

• Assist in managing overall operations of the Truck Services department, ensuring compliance with all company policies and procedures.
• Supervise and train staff, promoting a culture of teamwork, accountability, and excellence in customer service.
• Monitor workflow and provide support in troubleshooting, diagnosing, and repairing heavy-duty trucks and trailers.
• Ensure that all equipment is maintained properly and all safety standards are followed.
• Assist in managing inventory, ordering supplies, and ensuring that all services are performed timely and accurately.
• Engage with customers to address concerns and provide solutions promptly.
• Help in achieving financial goals by monitoring expenses and supporting revenue growth initiatives.
• Perform the duties of the Truck Services Manager in their absence.

• High school diploma or equivalent required; a degree in management or a related field is preferred.
• 3+ years of experience in a truck service or automotive environment, preferably in a supervisory role.
• Strong leadership and people management skills with the ability to motivate teams.
• Excellent communication and customer service skills.
• Basic knowledge of financial performance metrics, including P&L management.
• Proficient in the use of computer systems and software applicable to service tracking and inventory management.
• Availability to work flexible hours, including evenings, weekends, and holidays.
• A valid driver’s license is required.

• Weekly Pay
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• #LI-DNI