Assistant Shift Manager - Slots

Treasure Island Hotel Casino; Las Vegas, Northern (NV, KY); Hybrid; USD 55,000 - 85,000; Full time

Job summary

Treasure Island Hotel Casino in Las Vegas seeks a Slot Operations Supervisor to lead the slots team during assigned shifts, ensuring efficient operation and guest satisfaction.

You will coach staff, monitor floor coverage, enforce regulations, and coordinate with the Slot Shift Manager to meet department objectives. This role requires strong communication, problem-solving, and an unwavering commitment to guest service.

Qualifications

• Minimum of two (2) years of Slot Operations experience in a supervisory or management capacity required.
• Working knowledge of casino Slot Operations, including applicable gaming regulations, internal controls, and Title 31 requirements.
• Experience with player tracking and casino management systems; IGT Slot Management or CMS experience preferred.
• Demonstrated ability to lead, coach, and provide direction to employees in a fast-paced casino environment.
• Strong guest service, communication, problem-solving, and conflict-resolution skills.
• Ability to organize and prioritize multiple responsibilities while responding effectively to changing operational needs.
• Ability to exercise sound judgment and maintain confidentiality when handling sensitive information.
• Must maintain a professional appearance and demeanor.
• Must be able to obtain and maintain all licenses, registrations, and work cards required for the position.

Responsibilities

• Manage operational functions of the slots consistent with the strategic plan and vision of the department.
• Assist the Slot Shift Manager with daily operation and departmental objectives.
• Provide leadership, direction, and support to Slot Operations team members throughout the assigned shift.
• Monitor staffing and floor coverage and adjust assignments as necessary to support operational and guest service needs.
• Ensure the delivery of guest service is consistent with company and property service standards.
• Assist with supervision of Slot Operations employees, including coaching, performance management, and corrective action.
• Provide instruction, training, and ongoing support to team members regarding departmental procedures, service expectations, and operational standards.
• Ensure Slot Operations activities are conducted in accordance with applicable gaming regulations, Title 31 requirements, and company policies and procedures.
• Respond to and resolve guest concerns in a timely, professional, and service-focused manner, escalating issues when appropriate.
• Address employee concerns and operational issues effectively and professionally.
• Assist with the protection of company assets by ensuring appropriate internal controls, security procedures, and departmental practices are followed.
• Maintain accountability and control of sensitive keys and other assigned assets during the shift and in the absence of the Slot Shift Manager, as applicable.
• Delegate assignments and responsibilities to employees based on operational needs and in accordance with departmental policies.
• Organize, manage, and complete assigned projects accurately and within established deadlines.
• Maintain confidentiality of employee, guest, company, and departmental information and records.
• Communicate operational concerns, employee matters, guest issues, and other significant shift activity to the Slot Shift Manager and appropriate leadership.
• Perform other job-related duties as assigned and as necessary for the successful operation of the department

Skills

Leadership

Guest service

Communication

Problem-solving

Conflict-resolution

Prioritization

Confidentiality

Professional appearance

Coaching

Tools

IGT Slot Management

Casino Management System (CMS)

Job description

• Manage operational functions of the slots consistent with the strategic plan and vision of the department, and property
• Assist the Slot Shift Manager with the daily operation of the Slot Operations department and execution of departmental objectives.
• Provide leadership, direction, and support to Slot Operations team members throughout the assigned shift.
• Monitor staffing and floor coverage and adjust assignments as necessary to support operational and guest service needs.
• Ensure the delivery of guest service is consistent with company and property service standards.
• Assist with supervision of Slot Operations employees, including coaching, performance management, and corrective action in accordance with departmental and company policies.
• Provide instruction, training, and ongoing support to team members regarding departmental procedures, service expectations, and operational standards.
• Ensure Slot Operations activities are conducted in accordance with applicable gaming regulations, Title 31 requirements, and company policies and procedures.
• Respond to and resolve guest concerns in a timely, professional, and service-focused manner, escalating issues when appropriate.
• Address employee concerns and operational issues effectively and professionally.
• Assist with the protection of company assets by ensuring appropriate internal controls, security procedures, and departmental practices are followed.
• Maintain accountability and control of sensitive keys and other assigned assets during the shift and in the absence of the Slot Shift Manager, as applicable.
• Delegate assignments and responsibilities to employees based on operational needs and in accordance with departmental policies.
• Organize, manage, and complete assigned projects accurately and within established deadlines.
• Maintain confidentiality of employee, guest, company, and departmental information and records.
• Communicate operational concerns, employee matters, guest issues, and other significant shift activity to the Slot Shift Manager and appropriate leadership.
• Perform other job-related duties as assigned and as necessary for the successful operation of the department

• Minimum of two (2) years of Slot Operations experience in a supervisory or management capacity required.
• Working knowledge of casino Slot Operations, including applicable gaming regulations, internal controls, and Title 31 requirements.
• Experience with player tracking and casino management systems required; experience with IGT Slot Management and/or Casino Management System (CMS) preferred.
• Previous cash or money-handling experience preferred.
• Demonstrated ability to lead, coach, and provide direction to employees in a fast-paced casino environment.
• Strong guest service, communication, problem-solving, and conflict-resolution skills.
• Ability to organize and prioritize multiple responsibilities while responding effectively to changing operational needs.
• Ability to exercise sound judgment and maintain confidentiality when handling sensitive employee, guest, and company information.
• Must maintain a professional appearance and demeanor.
• Must be able to obtain and maintain all licenses, registrations, and work cards required for the position.
• Must be able to work varied shifts, including nights, weekends, and holidays, based on business needs.

Qualifications

Licenses & Certifications

Required

Alcohol Awareness Card

Gaming Registration

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.