Assistant Service Manager - Willmar

Litchfield Chamber of Commerce; Willmar (MN); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Paid Time Off

Health Insurance

401k with Company Match

Life Insurance

Workwear Clothing and Optional LaundEr

Prescription Protective Eyewear

Employee Discount

Job summary

Haug Implement Co. in Willmar, MN is seeking a service coordinator to manage front-line service operations for John Deere equipment. You will greet customers, quote work, relay details to technicians, schedule pickups, and track repairs while maintaining dealership standards.

You’ll supervise technicians to ensure complete work orders, assist with parts lookup and pre-orders, coordinate DOT inspections, and uphold safety and cleanliness. Strong customer service is essential.

Qualifications

• Experience managing technicians in a shop setting.
• Experience with repair, service, and maintenance.
• Able to lift, bend, and carry; valid driver's license with insurable record.

Responsibilities

• Meets and greets customers at the counter and takes customer phone calls.
• Quotes service work and repairs; assigns, schedules, and tracks work orders.
• Supervises technicians for complete and thorough work order documentation.
• Assists technicians in lookup and pre-orders of parts.
• Schedules pickups and deliveries; coordinates DOT inspections and vehicle logs.

Skills

Team leadership

Customer service

Communication

Documentation

Time management

Education

Technical college degree or certification

Tools

Service Center software

Diagnostic tools

Job description

• Meets and greets customers at the counter and takes customer phone calls
• Asks questions to determine work needed and to prospect for additional work on the machine
• Records and clearly relays details and information to Service Manager and technicians
• Quotes service work and repairs
• Contacts and updates customers with ongoing repair status and cost estimates
• Schedules pickups and deliveries
• Assigns diagnostic and repair jobs on customer equipment according to technician skills and knowledge
• Assigns, schedules, and tracks re-conditioning of used equipment
• Works with the Sales Department to manage internal work orders
• Assigns, schedules, and tracks set-up of new equipment
• Tracks and schedules PIPS
• Improves technician efficiencies by keeping them on task and coaching
• Provides diagnostic assistance for technicians
• Assists technicians in looking up parts and pre-orders parts for upcoming jobs
• Supervises technicians for complete and thorough work order documentation on diagnostics and repairs performed, parts used, and time worked
• Helps retrieve and stage equipment for service or repairs
• Schedules trucks for DOT inspections, maintains permits, manages individual truck binders, and maintains vehicle inspection logs in each truck
• Covers for Service Manager as needed
• Maintains shop cleanliness and ensures technicians keep work areas tidy
• Maintains condition of vehicles, inventory, tools, and equipment
• Keeps shop tools organized
• Performs other duties as assigned by manager

Dealership Standards

• Maintains a clean work area and performs work in a neat and orderly fashion
• Reports to work on time
• Employs good time-management skills and can work independently
• Demonstrates good work ethic
• Communicates effectively one-on-one and in groups
• Maintains positive, professional working relationships dealership wide
• Works cooperatively with co-workers and management
• Exhibits a constant commitment to customer service, promoting the dealership to customers
• Follows all safety rules and regulations in performing work assignments
• Completes required training
• Maintains current knowledge of John Deere and competitive products

Experience & Qualifications

• One or more years’ experience or technical college degree or certification preferred
• Experience managing technicians in a shop setting
• Experience with repair, service, and maintenance
• Experience with mechanical, electrical, and hydraulic systems
• Experience operating vehicles, tools, and equipment
• Experience with basic computer functions
• Experience using Service Center or other computer based diagnostic tools preferred
• Able to lift, bend, and carry
• Valid driver’s license with an insurable driving record required
• CDL preferred

This job description is meant to provide a general overview of the expected tasks for this position. It is not an exhaustive list of all the current responsibilities associated with the position. Additional tasks will be added as needed and at the discretion of the dealership.

Haug Implement Co. offers a competitive wage and benefit package including:

• Paid Time Off with Paid Holidays
• Paid Individual Health Insurance with Optional Dental
• Health Savings Accounts
• 401k with Company Match
• Company Paid Life Insurance
• Workwear Clothing and Optional Laundering
• Prescription Protective Eyewear
• Employee Discount

Haug Implement Co. provides an estimated base pay range. The actual starting pay offer will account for our overall wage and benefit package, applicant experience, training, skill, and internal equity among our existing employees. This is a salaried position with a potential hiring offer range of $65,000-80,000 annually, based on factors listed above.

Additional Postings available from Haug Implement Co.