Assistant Service Manager - Willmar

haugimp; Willmar (MN); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Paid Time Off

Health Insurance

401k with Company Match

Life Insurance

Workwear Clothing

Laundering option

Prescriptions protective eyewear

Employee discount

Job summary

Haug Implement Co. is seeking an Assistant Service Manager in Willmar to greet customers, quote work, and coordinate repair and maintenance tasks. The role involves supervising technicians, managing work orders, and coordinating parts and scheduling while upholding dealership standards.

You will support the Service Manager, ensure accurate diagnostics and timely updates to customers, and help maintain shop safety and organization in a dynamic dealership environment.

Qualifications

• One or more years’ experience or technical college degree or certification preferred.
• Experience managing technicians in a shop setting.
• Experience with repair, service, and maintenance.
• Valid driver’s license with an insurable driving record required.
• CDL preferred.

Responsibilities

• Meets and greets customers at the counter and takes customer phone calls.
• Quotes service work and repairs; updates customers with ongoing status and estimates.
• Schedules pickups and deliveries; assigns and tracks work orders.
• Supervises technicians for complete work order documentation and parts used.
• Covers for Service Manager as needed and ensures shop cleanliness.
• Maintains vehicles, inventory, tools and equipment; ensures safety compliance.

Skills

Customer service

Team supervision

Scheduling

Communication

Time management

Safety compliance

Coaching

Diagnostics support

Education

Technical college degree

Tools

Service Center software

Job description

ASSISTANT SERVICE MANAGER

Willmar

Responsibilities

• Meets and greets customers at the counter and takes customer phone calls
• Asks questions to determine work needed and to prospect for additional work on the machine
• Records and clearly relays details and information to Service Manager and technicians
• Quotes service work and repairs
• Contacts and updates customers with ongoing repair status and cost estimates
• Schedules pickups and deliveries
• Assigns diagnostic and repair jobs on customer equipment according to technician skills and knowledge
• Assigns, schedules, and tracks re-conditioning of used equipment
• Works with the Sales Department to manage internal work orders
• Assigns, schedules, and tracks set-up of new equipment
• Tracks and schedules PIPS
• Improves technician efficiencies by keeping them on task and coaching
• Provides diagnostic assistance for technicians
• Assists technicians in looking up parts and pre-orders parts for upcoming jobs
• Supervises technicians for complete and thorough work order documentation on diagnostics and repairs performed, parts used, and time worked
• Helps retrieve and stage equipment for service or repairs
• Schedules trucks for DOT inspections, maintains permits, manages individual truck binders, and maintains vehicle inspection logs in each truck
• Covers for Service Manager as needed
• Maintains shop cleanliness and ensures technicians keep work areas tidy
• Maintains condition of vehicles, inventory, tools, and equipment
• Keeps shop tools organized
• Performs other duties as assigned by manager

Dealership Standards

• Maintains a clean work area and performs work in a neat and orderly fashion
• Maintains a tidy, professional personal appearance
• Reports to work on time
• Employs good time-management skills and can work independently
• Demonstrates good work ethic
• Communicates effectively one-on-one and in groups
• Maintains positive, professional working relationships dealership wide
• Works cooperatively with co-workers and management
• Exhibits a constant commitment to customer service, promoting the dealership to customers
• Follows all safety rules and regulations in performing work assignments
• Completes required training
• Maintains current knowledge of John Deere and competitive products

Experience & Qualifications

• One or more years’ experience or technical college degree or certification preferred
• Experience managing technicians in a shop setting
• Experience with repair, service, and maintenance
• Experience with mechanical, electrical, and hydraulic systems
• Experience operating vehicles, tools, and equipment
• Experience with basic computer functions
• Experience using Service Center or other computer based diagnostic tools preferred
• Able to lift, bend, and carry
• Valid driver’s license with an insurable driving record required
• CDL preferred

This job description is meant to provide a general overview of the expected tasks for this position. It is not an exhaustive list of all the current responsibilities associated with the position. Additional tasks will be added as needed and at the discretion of the dealership.

Haug Implement Co. offers a competitive wage and benefit package including:

• Paid Time Off with Paid Holidays
• Paid Individual Health Insurance with Optional Dental
• Health Savings Accounts
• 401k with Company Match
• Company Paid Life Insurance
• Workwear Clothing and Optional Laundering
• Prescription Protective Eyewear
• Employee Discount

Haug Implement Co. provides an estimated base pay range. The actual starting pay offer will account for our overall wage and benefit package, applicant experience, training, skill, and internal equity among our existing employees. This is a salariedposition with a potential hiring offer range of $65,000-80,000 annually, based on factors listed above.