Assistant Service Manager / Service Advisor

Patriot Motors; Chicago (IL); On-site; USD 45,000 - 65,000; Full time

Job summary

Patriot Motors in Chicago, IL seeks an organized Assistant Service Manager / Service Advisor to serve as the main link between customers and the service department. You will help customers understand maintenance and repair needs while supporting efficient daily operations.

Experience preferred but not required; we are willing to train the right candidate and support your growth in a busy dealership environment.

Qualifications

• Experience in automotive service is preferred but not required; willing to train the right candidate.
• Excellent communication and customer service abilities.
• Ability to multitask and stay organized in a fast-paced environment.
• Willingness to learn automotive maintenance terminology and dealership processes.
• Valid driver's license with acceptable driving record if driving is required.

Responsibilities

• Greet customers, listen to concerns, and document vehicle symptoms and service requests.
• Schedule appointments and coordinate with technicians and service management to maintain workflow.
• Prepare repair orders and explain recommended services, estimates, and completion times.
• Obtain customer authorization before repairs or additional work.
• Keep customers informed about repair progress, costs, and completion times.
• Review technician recommendations with customers and explain options for maintenance and repair.
• Verify warranty or service contract coverage and follow approval procedures.
• Ensure repair orders reflect work performed, parts used, and charges.
• Address customer questions professionally and involve service management when needed.
• Assist the Service Manager with daily department operations and follow-up on outstanding work.
• Maintain records and follow dealership policies and manufacturer procedures.
• Maintain a clean, organized, and welcoming service drive.

Skills

Customer service

Communication skills

Multitasking

Organization

Computer literacy

Dealership software

Tools

Dealership software

Job description

We are seeking an organized, customer-focused Assistant Service Manager / Service Advisor to join our automotive dealership team. This position serves as the primary contact between customers and our service department, helping customers understand their vehicle's maintenance and repair needs while supporting efficient daily operations. Previous experience is preferred but not required - we are willing to train the right candidate.

Key Responsibilities

• Greet customers, listen to their concerns, and accurately document vehicle symptoms and service requests.
• Schedule appointments and coordinate with technicians and service management to maintain an organized workflow.
• Prepare repair orders and explain recommended services, estimates, and expected completion times.
• Obtain customer authorization before performing repairs or additional work.
• Keep customers informed about repair progress, changes in cost, and completion times.
• Review technician recommendations with customers and explain maintenance and repair options clearly.
• Verify warranty or service contract coverage and follow required approval procedures.
• Ensure repair orders accurately reflect work performed, parts used, and applicable charges.
• Address customer questions and concerns professionally, involving service management when needed.
• Assist the Service Manager with daily department operations and follow-up on outstanding work.
• Maintain accurate records and follow dealership policies and manufacturer procedures.
• Help maintain a clean, organized, and welcoming service drive.

Qualifications

• Automotive dealership or service advising experience preferred, but not required.
• Previous customer service, sales, or hospitality experience is a plus.
• Strong communication and customer service skills.
• Ability to work independently, multitask, and stay organized in a fast-paced environment.
• Attention to detail and strong follow-through.
• Comfortable using computers and learning dealership software.
• Willingness to learn automotive maintenance, repair terminology, and dealership processes.
• Professional appearance and a dependable, team-oriented attitude.
• Valid driver's license and an acceptable driving record if driving is required for the position.

Physical Requirements

This position involves working at a computer, standing, walking, and moving throughout the service department. Must be able to perform essential job duties with or without reasonable accommodation.