Assistant Service Manager: Lead Service Team & Guest Experience

Goodyear; Cincinnati (OH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical plans

401(k)

Certification reimbursement

Paid vacations

Job summary

Goodyear in Cincinnati, OH is seeking an Assistant Service Manager to gain hands-on experience in one of our Auto Service centers by connecting with guests and delivering outstanding service. You will help manage the service department by scheduling associates, service appointments, and organizing workflow to ensure quality work on time.

The role requires at least 1 year in automotive service, a valid driver's license, and the ability to work 18+.

Qualifications

• Minimum 1 year of automotive service department experience.
• Valid driver's license.
• Must be at least 18 years old.
• No relocation offered for this position.
• Must be legally authorized to work in the U.S. without sponsorship now or in the future.

Responsibilities

• Drive and reach sales goals through guest interactions including tire and service sales.
• Build guest relationships and ensure guest satisfaction as liaison between technicians and guests.
• Effectively manage the service department as needed.
• Contribute to training and development of service department associates.
• Articulate warranties, promotions, and advertisements.
• Utilize tools to recommend products based on guidelines.
• Maintain a clean and safe work and guest area.
• Perform manual tasks for extended periods, including lifting tires and wheels.

Skills

Sales

Customer service

Teamwork

Communication

Problem solving

Job description

Goodyear in Cincinnati, OH is seeking an Assistant Service Manager to gain hands-on experience in one of our Auto Service centers by connecting with guests and delivering outstanding service. You will help manage the service department by scheduling associates, service appointments, and organizing workflow to ensure quality work on time.

The role requires at least 1 year in automotive service, a valid driver's license, and the ability to work 18+.