Assistant Service Manager — Lead Auto Service Team

Tonkin Hillsboro Chrysler Jeep Dodge RAM; Hillsboro (OR); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical and Dental insurance

Company-Paid Life Insurance

401(k) with Company Match

Paid Time Off

Employee pricing on parts, service, &

Job summary

Hillsboro Chrysler Dodge Jeep Ram in Hillsboro, OR seeks an Assistant Service Manager to help lead our busy service department and deliver exceptional customer experiences. You will support advisors and technicians, ensure timely repairs, and help manage workload in a fast-paced environment.

Join a team that values teamwork, accountability, and professional development, with a path to career growth within a dealership that emphasizes customer satisfaction and employee success.

Qualifications

• Previous automotive service department experience.
• Strong customer service and communication skills.
• Ability to lead, motivate, and support a team.
• Excellent organizational and time-management skills.
• Proficiency with dealership management and service system.

Responsibilities

• Assist in overseeing daily service department operations.
• Support Service Advisors and technicians to ensure efficient workflow.
• Deliver exceptional customer service throughout the repair process.
• Address customer concerns and help resolve issues professionally.
• Monitor repair order progress and ensure timely vehicle delivery.
• Assist with scheduling, staffing, and workload distribution.
• Maintain strong communication between customers, technicians, and management.
• Help achieve departmental sales, productivity, and customer satisfaction goals.

Skills

Customer service

Team leadership

Communication

Time management

Conflict resolution

Problem-solving

Tools

Dealership management system

Job description

Hillsboro Chrysler Dodge Jeep Ram in Hillsboro, OR seeks an Assistant Service Manager to help lead our busy service department and deliver exceptional customer experiences. You will support advisors and technicians, ensure timely repairs, and help manage workload in a fast-paced environment.

Join a team that values teamwork, accountability, and professional development, with a path to career growth within a dealership that emphasizes customer satisfaction and employee success.