Assistant Service Manager | Hillsboro Chrysler Jeep Dodge Ran

Tonkin Hillsboro Chrysler Jeep Dodge RAM; Hillsboro (OR); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical and Dental insurance

Company-Paid Life Insurance

401(k) with Company Match

Paid Time Off

Employee pricing on parts, service, &

Job summary

Hillsboro Chrysler Dodge Jeep Ram in Hillsboro, OR seeks an Assistant Service Manager to help lead our busy service department and deliver exceptional customer experiences. You will support advisors and technicians, ensure timely repairs, and help manage workload in a fast-paced environment.

Join a team that values teamwork, accountability, and professional development, with a path to career growth within a dealership that emphasizes customer satisfaction and employee success.

Qualifications

• Previous automotive service department experience.
• Strong customer service and communication skills.
• Ability to lead, motivate, and support a team.
• Excellent organizational and time-management skills.
• Proficiency with dealership management and service system.

Responsibilities

• Assist in overseeing daily service department operations.
• Support Service Advisors and technicians to ensure efficient workflow.
• Deliver exceptional customer service throughout the repair process.
• Address customer concerns and help resolve issues professionally.
• Monitor repair order progress and ensure timely vehicle delivery.
• Assist with scheduling, staffing, and workload distribution.
• Maintain strong communication between customers, technicians, and management.
• Help achieve departmental sales, productivity, and customer satisfaction goals.

Skills

Customer service

Team leadership

Communication

Time management

Conflict resolution

Problem-solving

Tools

Dealership management system

Job description

Are you a customer-focused automotive professional who thrives in a fast-paced service environment? Hillsboro Chrysler Dodge Jeep Ram is looking for an experienced and motivated Assistant Service Manager to help lead our service team, deliver exceptional customer experiences, and support the daily operations of a busy dealership service department.This is an excellent opportunity for someone who enjoys working with customers, coaching employees, and ensuring repairs are completed efficiently and accurately. If you're looking to grow your career with a dealership that values teamwork, accountability, and professional development, we'd like to hear from you.Why Join Hillsboro Chrysler Dodge Jeep Ram?Established and growing dealership with a strong reputationSupportive leadership team and positive work environmentOpportunity for career advancement within a growing organizationState-of-the-art facilities and manufacturer supportFast-paced atmosphere where your contributions make an impactTeam-oriented culture focused on customer satisfaction and employee successAssistant Service Manager Job ResponsibilitiesAssist in overseeing daily service department operationsSupport Service Advisors and technicians to ensure efficient workflowDeliver exceptional customer service throughout the repair processAddress customer concerns and help resolve issues professionally and promptlyMonitor repair order progress and ensure timely vehicle deliveryAssist with scheduling, staffing, and workload distributionMaintain strong communication between customers, technicians, and managementHelp achieve departmental sales, productivity, and customer satisfaction goalsEnsure compliance with dealership policies, manufacturer guidelines, and safety standardsSupport training and development efforts for service department personnelAssistant Service Manager Benefits and CompensationIn addition to competitive pay, our benefits are designed to support you and your family…Employer-subsidized Medical and Dental insurance, with comprehensive coverage optionsCompany-Paid Life Insurance, Employee Assistance Plan, and text-based TelehealthA variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family401(k) with Company MatchGenerous Paid Time Off that begins accruing from Day 1Exclusive employee pricing for you and your family on parts, service, and vehiclesAssistant Service Manager QualificationsPrevious automotive service department experienceStrong customer service and communication skillsAbility to lead, motivate, and support a teamExcellent organizational and time-management skillsAbility to work in a fast-paced environment and manage multiple prioritiesStrong problem-solving and conflict-resolution abilitiesProficiency with dealership management and service systemCorporate requirements: Must be 18 years or older with a valid driver's license and clean driving record, able to pass a criminal background check, and a pre-employment drug screen.Join the team at Hillsboro Chrysler Dodge Jeep Ram and help deliver the exceptional service experience our customers expect. If you're ready to take the next step in your automotive service career, apply today!