Assistant Service Manager — Growth, Incentives, PTO & 401(k)

FriendshipCars; Forest City (NC); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, vision

Life and disability insurance

401(k)

Paid time off

Holidays

Wellness reimbursements

Gym reimbursements

Job summary

Friendship Nissan of Forest City is seeking an Assistant Service Manager who is reliable, self-motivated, and enjoys working with people. You will greet customers, document vehicle issues, and prepare service estimates to keep our service lane moving smoothly.

Join a growing automotive team with incentives, commissions, and a comprehensive benefits package including medical, dental, vision, life and disability insurance, PTO, holidays, 401(k), and wellness support.

Qualifications

• Strong focus on providing the best customer service
• Excellent communication skills, both written and in person
• Ability to work well in a process-driven environment
• Desire to work in a fast-paced position
• Attention to detail and organization

Responsibilities

• Promptly greet customers to obtain contact and vehicle information
• Clearly document vehicle issues and customer concerns
• Determine and recommend necessary maintenance or repairs
• Prepare an accurate estimate for the cost of services
• Monitor the service process and update customers frequently
• Communicate completed services and charges to customers
• Verify invoices and repair orders
• Assist Service Manager as needed

Skills

Customer service focus

Communication skills

Process-driven

Detail orientation

Professional appearance

Job description

JOIN A WINNING TEAM! At Friendship Automotive, our customers arefriendsand our Team Members are family. Friendship is located in 4 states, 8citiesand has 17 locations with lots of opportunity for growth. Voted Automotive News BEST DEALERSHIPS TO WORK FOR 14 years and counting! Come develop your career with an award-winning, customer focused automotive group.

We're looking for an ASSISTANT SERVICE MANAGER to join our team at FRIENDSHIP NISSAN of FOREST CITY!

Our ideal candidates are reliable, self-motivated and enjoy working with people!

What You'll Do:

• Promptly greet customers to obtain contact and vehicle information
• Clearly document vehicle issues and customer concerns
• Determine and recommend necessary maintenance or repairs
• Prepare an accurate estimate for the cost of services
• Monitor the service process and update customers frequently
• Communicate completed services and charges to customers
• Verify invoices and repair orders
• Assist Service Manager as needed

Qualification Checklist:

• A strong focus on providing the best customer service around
• Excellent communication skills, both written and in person
• The ability to work well in a process-driven environment
• The desire to work in a fast paced position
• A focus on detailand organization
• A professional, well-groomed personal appearance

Compensation and Benefits:

• Compensation for this position is driven by incentives and commission, with training compensation based on experience.
• You'll have a competitive benefits package including medical, dental, vision, life, and disability insurances, paid time off, company holidays, 401(k), and various wellness and gym reimbursements.