Assistant Service Manager - Customer Focus & Growth

Friendship Automotive Enterprises; Forest City (NC); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Job summary

Friendship Nissan of Forest City, part of Friendship Automotive Enterprises, is seeking an Assistant Service Manager to join our award-winning team. You’ll greet customers, document vehicle issues, and help determine necessary maintenance or repairs.

You will monitor the service process, prepare estimates, and communicate updates and charges to customers while supporting the Service Manager. We value reliable, self-motivated professionals in a fast-paced, customer-focused setting.

Qualifications

• Strong focus on providing the best customer service.
• Excellent written and in-person communication skills.
• Ability to thrive in a process-driven, fast-paced environment.
• Detail-oriented with a professional, well-groomed appearance.

Responsibilities

• Greet customers promptly and collect contact and vehicle information.
• Document vehicle issues and customer concerns clearly.
• Determine and recommend maintenance or repairs.
• Prepare accurate service cost estimates.
• Monitor service progress and update customers regularly.
• Communicate completed services and charges to customers.
• Verify invoices and repair orders.
• Assist Service Manager as needed.

Skills

Customer service

Communication

Process-driven

Fast-paced environment

Attention to detail

Professional appearance

Job description

Friendship Nissan of Forest City, part of Friendship Automotive Enterprises, is seeking an Assistant Service Manager to join our award-winning team. You’ll greet customers, document vehicle issues, and help determine necessary maintenance or repairs.

You will monitor the service process, prepare estimates, and communicate updates and charges to customers while supporting the Service Manager. We value reliable, self-motivated professionals in a fast-paced, customer-focused setting.