Assistant Service Manager | Elevate Customer Experience

Gettel Automotive Group; Bradenton (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Life Insurance

Health Savings & Flex Spending

Short & Long Term Disability

401K Plan

Holiday Pay

Personal & Sick Days

Paid Vacation

Paid Training

Growth Opportunities

Flexible Work Schedules

Discounts on products & services

Employee vehicle purchase plans

Saturday Lunches

Accident & Critical Care Plans

Job summary

Gettel Automotive Group is seeking a Service Advisor/Assistant Service Manager at Hyundai of Lakewood in Bradenton, FL. The role focuses on delivering an outstanding customer experience, coordinating service visits, and maintaining accurate service documentation.

Responsibilities emphasize vehicle delivery timing, clear communication, and adherence to the dealership’s reception and delivery standards, with opportunities for growth and training within Gettel U and the Gettel Edge Program.

Qualifications

• Professional appearance.
• Excellent communication.
• Organizational skills with attention to detail and accuracy on paperwork.
• Ability to multitask.
• A true passion for serving guests.
• Follow GAMG’s reception and active delivery process.

Responsibilities

• Provide outstanding customer experience with high daily contact, in person and on the phone.
• Maintain appointments and prepare preprinted work orders and related documents.
• Call missed appointments from prior days to reschedule.
• Call customers from service marketing lists who are potential customers.
• Provide clear documentation on work orders for technicians and accurate invoicing for customers and warranty work.

Skills

Professional appearance

Excellent communication

Organizational skills

Multitasking

Guest service

Reception and delivery process

Job description

Gettel Automotive Group is seeking a Service Advisor/Assistant Service Manager at Hyundai of Lakewood in Bradenton, FL. The role focuses on delivering an outstanding customer experience, coordinating service visits, and maintaining accurate service documentation.

Responsibilities emphasize vehicle delivery timing, clear communication, and adherence to the dealership’s reception and delivery standards, with opportunities for growth and training within Gettel U and the Gettel Edge Program.