Assistant Service Manager - Customer Experience & Safety

Titan Machinery, Inc; Avoca (IA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health and dental coverage

HSA program

Paid holidays

Paid PTO

401(k) matching on day one

Pregnancy-related leave

Voluntary benefits and leave options

Job summary

Titan Machinery, Inc is seeking an Assistant Service Manager to support Service Management in maintaining dealership standards and leading the service department. You will communicate with customers and other departments to achieve department objectives, with a focus on professionalism, safety, and efficiency.

Key qualifications include 1+ years of related experience, leadership ability, and strong customer service skills.

Qualifications

• 1+ years’ related experience or equivalent education or training
• Ability to lead and manage people
• Ability to work flexible hours as business and/or customer needs require
• Strong customer service skills and initiative

Responsibilities

• Greet customers and provide repair information while upholding safety and environmental standards
• Maintain comprehensive service records and documentation; schedule equipment delivery and pickup; manage service supplies and tools
• Uphold environmental, health, and safety regulations and ensure compliance with vehicle requirements

Skills

Customer service

Leadership

Communication

Detail orientation

Flexibility

Job description

Titan Machinery, Inc is seeking an Assistant Service Manager to support Service Management in maintaining dealership standards and leading the service department. You will communicate with customers and other departments to achieve department objectives, with a focus on professionalism, safety, and efficiency.

Key qualifications include 1+ years of related experience, leadership ability, and strong customer service skills.