Assistant Service Manager

Titan Machinery, Inc; Avoca (IA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health and dental coverage

HSA program

Paid holidays

Paid PTO

401(k) matching on day one

Pregnancy-related leave

Voluntary benefits and leave options

Job summary

Titan Machinery, Inc is seeking an Assistant Service Manager to support Service Management in maintaining dealership standards and leading the service department. You will communicate with customers and other departments to achieve department objectives, with a focus on professionalism, safety, and efficiency.

Key qualifications include 1+ years of related experience, leadership ability, and strong customer service skills.

Qualifications

• 1+ years’ related experience or equivalent education or training
• Ability to lead and manage people
• Ability to work flexible hours as business and/or customer needs require
• Strong customer service skills and initiative

Responsibilities

• Greet customers and provide repair information while upholding safety and environmental standards
• Maintain comprehensive service records and documentation; schedule equipment delivery and pickup; manage service supplies and tools
• Uphold environmental, health, and safety regulations and ensure compliance with vehicle requirements

Skills

Customer service

Leadership

Communication

Detail orientation

Flexibility

Job description

Overview

Join the Titan Machinery team as an Assistant Service Manager where you will support Service Management in maintaining dealership standards and overseeing the service department. In this role, you’ll be pivotal in supporting service department objectives, communicating effectively with customers and other departments, and ensuring that our dealership meets and exceeds industry standards with a focus on professionalism, safety, and efficiency.

Responsibilities

• Customer Interaction and Experience: Greet customers, provide repair information, resolve complaints, and ensure follow-up to guarantee satisfaction, all while upholding safety and environmental standards
• Documentation and Communication: Maintain comprehensive and accurate service records and documentation, schedule safe equipment delivery and pickup, and manage the upkeep of service department supplies and tools
• Safety and Compliance: Uphold environmental, health, and safety regulations, and ensure all vehicles meet legal requirements

If you're passionate about heavy equipment and thrive in a fast-paced environment where professionalism and precision in mechanical work are valued, Titan Machinery offers the opportunity for growth and development. Join us in maintaining our reputation as a trusted partner in the community and beyond.

Qualifications

Required:

• 1+ years’ related experience and/or related military experience, or related education/training (degree, certificate, etc.)
• Ability to effectively lead and manage people
• Ability to work flexible hours as business and/or customer needs require
• Strong customer service skills
• Keen attention to detail, high level of initiative, and the ability to work independently

Titan Machinery provides a generous total compensation package including the following benefits:

• Comprehensive Health and Dental Coverage

• HSA (Health Savings Account) - up to $1200 tax-free each year, contributed to your account by Titan Machinery
• 8 Paid Holidays, Competitive PTO, and Paid Company Volunteer Hours
• 401(k) with company matching on your FIRST DAY of employment
• 100% Paid Pregnancy-Related Leave and Parental Bonding
• Additional Voluntary Benefits such as: Vision Insurance, Life Insurance, Short-term Disability, and more!
• Additional Leave Benefits such as: Bereavement, Volunteer EMT, and Firefighter
• Performance-based incentives
• #TMManagement

Learn more about our benefits here: https://www.titanmachinery.com/titancareers/careers/benefits

Titan reserves the right to adjust compensation based on factors including but not limited to: scope and geography of the position, qualifications and experience of candidates, and other business and operational conditions. Titan Machinery is an Equal Opportunity / Aff