Assistant Service Manager - Auto Tire & Repair

Delta-World-Tire-4; Hattiesburg (MS); Sur place; USD 50 000 - 70 000; Plein temps

Avantages offerts par ce poste

Bi-Weekly pay

Tuition reimbursement

Paid vacation

Holidays

Health insurance

Life insurance

401(k) with match

Discounted services

Advancement opportunities

Résumé du poste

Delta World Tire Company in Hattiesburg, MS is seeking an Assistant Manager to lead sales, service and day-to-day store operations. You will greet customers, document concerns, quote services, promote products, and ensure high standards of customer care.

A high school diploma is required and maintenance of a valid driver's license is needed. This role offers competitive pay ($50,000–$70,000 per year), bi-weekly pay, tuition reimbursement, vacation and holidays, insurance, a 401(k) with company

Qualifications

• High School Diploma or equivalent.
• Prior experience as a Service Advisor is highly preferred.
• Possess valid driver’s license and pass an MVR/background check screening.
• Possess State Inspector License or ability to obtain a State Inspector license within 30 days of hire date
• ASE Certified Service Consultant Certification or ability to obtain within 90 days of hire date
• Ability to work a minimum of five days, including weekends

Responsabilités

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
• Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customers
• Other duties as assigned

Connaissances

Customer service

Professional appearance

Sales skills

Formation

High School Diploma or equivalent

Description du poste

Delta World Tire Company in Hattiesburg, MS is seeking an Assistant Manager to lead sales, service and day-to-day store operations. You will greet customers, document concerns, quote services, promote products, and ensure high standards of customer care.

A high school diploma is required and maintenance of a valid driver's license is needed. This role offers competitive pay ($50,000–$70,000 per year), bi-weekly pay, tuition reimbursement, vacation and holidays, insurance, a 401(k) with company