Assistant Manager, Tire & Auto Service Leader

Delta World Tire; Hattiesburg (MS); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Bi-Weekly pay

Tuition reimbursement

Paid vacation and sick time

6 paid holidays

Medical, dental and vision insurance

Life Insurance

401(k) with company match

Discounted services

Advancement opportunities

Job summary

Delta World Tire is seeking an Assistant Manager in Hattiesburg, MS to lead customer service, promote maintenance services, and drive sales. You will supervise daily operations, ensure high standards, and coordinate with technicians to deliver quality repairs.

Qualified candidates will have a high school diploma, prior service advisor experience, and valid driver's license. ASE and state inspector credentials are a plus, with weekend work expected.

Qualifications

• High School Diploma or equivalent.
• Prior experience as a Service Advisor is highly preferred.
• Professional appearance and proven ability to work in a process driven environment.
• Possess valid driver's license and pass an MVR/background check screening.
• Possess State Inspector License or ability to obtain a State Inspector license within 30 days of hire date
• ASE Certified Service Consultant Certification or ability to obtain within 90 days of hire date
• Ability to work a minimum of five days, including weekends

Responsibilities

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company's standardized customer service techniques.
• Listen to and thoroughly document customer's concerns; inspect vehicle and refer to service history to accurately identify and verify customer's service needs.
• Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer's ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customers
• Other duties as assigned

Skills

Service Advisor experience

Customer service

Communication

Sales skills

Process adherence

Education

High School Diploma

State Inspector License

ASE Certified Service Consultant Certification

Job description

Delta World Tire is seeking an Assistant Manager in Hattiesburg, MS to lead customer service, promote maintenance services, and drive sales. You will supervise daily operations, ensure high standards, and coordinate with technicians to deliver quality repairs.

Qualified candidates will have a high school diploma, prior service advisor experience, and valid driver's license. ASE and state inspector credentials are a plus, with weekend work expected.