Assistant Service Manager at August Hills

billingsleycareers; Irving (TX); On-site; USD 50,000 - 65,000; Full time

Job summary

Billingsley is seeking an Assistant Service Manager to join our Multifamily Maintenance team. This full-time, hourly position supports the Service Manager in day-to-day tasks and helps maintain efficiency and resident satisfaction across our multifamily properties.

You will oversee maintenance operations, lead a team, troubleshoot HVAC, plumbing, electrical issues, and ensure safety and compliance. Strong communication and on-call flexibility are required.

Qualifications

• Proven experience in property maintenance or a related field, preferably in multifamily housing.
• Strong technical skills in HVAC, plumbing, electrical, and mechanical systems.
• Excellent problem-solving abilities with an aptitude for troubleshooting and repairs.
• Leadership experience or the ability to support and collaborate with a team effectively.
• Customer-focused attitude with exceptional communication skills.
• Familiarity with maintenance tools, equipment, and management systems.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Flexibility to respond to on-call emergencies, as needed.
• Proficiency in English (written and verbal).

Responsibilities

• Assist the Service Manager in overseeing and coordinating maintenance operations for multifamily properties.
• Perform routine and emergency maintenance tasks to ensure resident satisfaction and safety standards.
• Lead and support maintenance team members by providing guidance and sharing expertise.
• Identify and troubleshoot mechanical, electrical, and plumbing issues, implementing prompt and effective solutions.
• Ensure all equipment, tools, and systems are functioning and properly maintained.
• Keep accurate records of maintenance activities and updates using management systems.
• Collaborate with other departments to address resident concerns quickly and professionally.
• Manage inventory of supplies and tools, placing orders when necessary to ensure workflow efficiency.
• Uphold company and safety regulations during all processes and activities.

Skills

Leadership

HVAC

Electrical

Plumbing

Customer service

Maintenance management

Tools

CMMS

Job description

Founded in 1978 by Lucy and Henry Billingsley, the organization expertly builds, owns, and manages its properties, ensuring long-term client, resident, and partner return. Specializing in master-planned developments and principles of new urbanism, each Billingsley property signifies technology, convenience, and a vast array of amenities aimed to attract and retain tenants, residents, visitors, and employees. These amenities include art, sculpture, parks, trails, and outdoor public spaces.

With over 5,000 acres in DFW, Billingsley has built 5 million SF of Commercial space, 550,000 SF of Retail, 9 million SF of Industrial, and over 10,000 units of Multi-Family.

About The Role

We are looking for a dedicated and skilled Assistant Service Manager to join our Multifamily Maintenance team. This full-time, hourly position is an excellent opportunity for a motivated individual to take on a leadership role in maintaining the efficiency and functionality of our multifamily properties. You will play a critical role in ensuring that maintenance operations run smoothly while providing outstanding service to residents and supporting the Service Manager in day-to-day tasks.

What You'll Do

• Assist the Service Manager in overseeing and coordinating maintenance operations for multifamily properties.
• Perform routine and emergency maintenance tasks to ensure resident satisfaction and safety standards.
• Lead and support maintenance team members by providing guidance and sharing expertise.
• Identify and troubleshoot mechanical, electrical, and plumbing issues, implementing prompt and effective solutions.
• Ensure all equipment, tools, and systems are functioning and properly maintained.
• Keep accurate records of maintenance activities and updates using management systems.
• Collaborate with other departments to address resident concerns quickly and professionally.
• Manage inventory of supplies and tools, placing orders when necessary to ensure workflow efficiency.
• Uphold company and safety regulations during all processes and activities.

Qualifications

• Proven experience in property maintenance or a related field, preferably in multifamily housing.
• Strong technical skills in areas such as HVAC, plumbing, electrical, and mechanical systems.
• Excellent problem-solving abilities with an aptitude for troubleshooting and repairs.
• Leadership experience or the ability to support and collaborate with a team effectively.
• Customer-focused attitude with exceptional communication skills.
• Familiarity with maintenance tools, equipment, and management systems.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Flexibility to respond to on-call emergencies, as needed.
• Proficiency in English (written and verbal).