Assistant Service Manager at Sage Hill

Rippling; Coppell (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Billingsley in Coppell, TX, is hiring an Assistant Service Manager to support the Service Manager in overseeing maintenance across our multifamily communities. You will lead maintenance technicians, coordinate unit turns, schedule work, manage bids, and ensure timely, safe, and high-quality repairs, make-readies, and preventative maintenance.

This role requires 3+ years in multifamily or facilities maintenance, strong communication and leadership, and EPA Type II/Universal Certification, CPO,

Qualifications

• 3+ years in multifamily or facilities maintenance
• Strong communication and leadership skills
• Ability to train and motivate team members

Responsibilities

• Maintenance & repairs: complete make-readies, painting, unit preparation to company standards
• Diagnose, troubleshoot, repair, and replace HVAC systems, plumbing, electrical, and appliances
• Maintain and balance pools; ensure water quality and compliance with standards
• Perform general and preventative maintenance as directed by the Service Manager
• Schedule unit turns to meet occupancy and move-in timelines
• Oversee purchase orders and invoicing in line with policy
• Assist in collecting and reviewing bids/proposals from vendors
• Conduct property inspections in Yardi and maintain Maintenance Binders
• Maintain location map for shutoffs, traps, extinguishers, and hydrants
• Lead maintenance technicians and ensure safe, efficient work
• Communicate maintenance priorities to Property and Portfolio Managers
• Ensure staff complete Grace Hill e-learning modules
• Utilize Outlook, Excel, Word, Teams, Yardi, Payscan for tracking and reporting
• Prepare work orders, reports, and inspection documentation
• Maintain organized inventory of supplies and equipment
• Read blueprints and construction docs as needed

Skills

Communication

Leadership

Training

Education

EPA Type II or Universal Certification

Certified Pool Operator (CPO)

MPO (Dallas County)

Tools

Hand tools

Power tools

Diagnostic equipment

Job description

Founded in 1978 by Lucy and Henry Billingsley, the organization expertly builds, owns, and manages its properties, ensuring long-term client, resident, and partner return. Specializing in master-planned developments and principles of new urbanism, each Billingsley property signifies technology, convenience, and a vast array of amenities aimed to attract and retain tenants, residents, visitors, and employees. These amenities include art, sculpture, parks, trails, and outdoor public spaces. With over 5,000 acres in DFW, Billingsley has built 5 million SF of Commercial space, 550,000 SF of Retail, 9 million SF of Industrial, and over 10,000 units of Multi-Family. The Assistant Service Manager supports the Service Manager in overseeing all maintenance operations to ensure that Billingsley communities remain safe, functional, and beautifully maintained. This role combines hands‑on technical skill with leadership responsibility, ensuring timely and high-quality repairs, make‑readies, and preventative maintenance across the property.

Key Responsibilities

• Maintenance & RepairsComplete make-readies, painting, and unit preparation to company standards.
• Diagnose, troubleshoot, repair, and replace HVAC systems (compressors, coils, refrigerant recovery, charging, etc.), plumbing systems (including water heaters), electrical systems, and appliances.
• Maintain and balance pools; ensure water quality and compliance with CPO standards.
• Perform general and preventative maintenance as directed by the Service Manager.
• Operations & SchedulingSchedule and manage unit turns efficiently to meet occupancy and move-in timelines.
• Oversee purchase orders and invoicing systems in compliance with company policies.
• Assist in collecting and reviewing bids/proposals from vendors and contractors.
• Conduct property inspections in Yardi and maintain all Maintenance Binders accurately.
• Maintain a current location map for all electric, gas, and water shutoffs, clean-out traps, fire extinguishers, and hydrants.
• Team Leadership & CommunicationSupport and direct maintenance technicians, ensuring work is completed safely, efficiently, and with a positive attitude.
• Communicate effectively with Property Managers and Portfolio Managers regarding maintenance priorities, timelines, and needs.
• Ensure all maintenance staff complete required Grace Hill e-learning modules.
• Administrative & Technical SkillsUtilize Outlook, Excel, Word, Microsoft Teams, Yardi, Yardi Mobile App, and Payscan for maintenance tracking, reporting, and communication.
• Prepare work orders, reports, and inspection documentation accurately.
• Maintain organized inventory of supplies, tools, and equipment.
• Read and interpret blueprints and construction documents as needed.

Qualifications & Requirements

• Minimum of 3 years of multifamily or facilities maintenance experience; supervisory or lead technician experience preferred.
• Demonstrated proficiency with a wide variety of hand tools, power tools, and diagnostic equipment.
• Strong communication and leadership skills; ability to train and motivate team members.
• Must be able to work in a fast-paced environment, including participation in on-call rotation.
• Certifications (Required)EPA Type II or Universal CertificationCertified Pool Operator (CPO)MPO (for Dallas County or cities requiring it)