Assistant Service Manager

AAMCO Transmissions and Total Car Care; Trenton (NJ); On-site; USD 32,000 - 48,000; Full time

Job summary

AAMCO Transmissions and Total Car Care in Trenton, NJ, is seeking an energetic Service Advisor/Shop Support to join our team. You will greet customers, relay repair updates, and help keep the shop running smoothly.

This role emphasizes customer service, organization, and clear communication in a fast-paced auto service environment. You will handle phones, paperwork, parts ordering, and workflow to ensure timely repairs.

Qualifications

• 1+ years of relevant experience.
• Strong organizational skills.
• Familiarity with automotive service procedures and industry practices is preferred.
• Strong commitment to customer service and relationship building.
• Ability to communicate effectively and work well in a fast-paced environment.
• Must have a valid driver's license.

Responsibilities

• Keeping customers updated on the status of their vehicles' repairs.
• Delivering a high level of customer service.
• Answering phones.
• Organizing paperwork in shop.
• Ordering parts and inventory.
• Maintaining work flow in shop.

Skills

Customer service

Organizational skills

Interpersonal communication

Multitasking

Job description

Position Responsibilities:

• Keeping customers updated on the status of their vehicles' repairs
• Delivering a high level of customer service
• Answering phones
• Organizing paperwork in shop
• Ordering parts and inventory
• Maintaining work flow in shop
• Keeping customers updated on the status of their vehicles' repairs
• Delivering a high level of customer service

Job Requirements:

• 1+ years experience.
• Strong organizational skills
• Familiarity with automotive service procedures, terminology, and industry practices is preferred.
• Strong commitment to customer service and relationship building
• Ability to communicate and use interpersonal skills at a sustained high level
• Capable of multi-tasking and executing in a fast paced environment
• Honest, goal-oriented and energetic team player
• Must have valid driver's license