Assistant Service Manager

Rapid Marine; Shakopee (MN); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Benefits

Employee discounts

Job summary

Rapid Marine in Shakopee, MN is seeking an experienced Assistant Service Manager to join our team and grow into a Service Manager role.

You will work with the Service Manager and leadership to run the service department, supervise technicians, coordinate scheduling, and ensure quality and customer satisfaction.

This hands-on leadership position is ideal for someone with strong mechanical knowledge, leadership potential, and a commitment to delivering outstanding marine service.

Qualifications

• Experience in marine service operations.
• Strong leadership potential and supervisory capability.
• Excellent written and verbal communication with customers and technicians.
• Ability to prioritize multiple jobs in a fast-paced seasonal environment.
• High school diploma or equivalent required; technical certifications preferred.

Responsibilities

• Assist the Service Manager with day-to-day operation of the service and rigging departments.
• Help prioritize and schedule repair, maintenance, warranty, rigging, and delivery work.
• Assign work based on technician skill level, workload, deadlines, and resources.
• Monitor work in progress to ensure jobs are completed on schedule and to standard.
• Help maximize technician productivity, efficiency, and utilization.
• Identify workflow problems and remove obstacles delaying completion of work.
• Coordinate with parts personnel to ensure parts are available when needed.
• Maintain a clean, safe, organized, and professional service department.

Skills

Marine service experience

Leadership potential

Customer service

Communication skills

Organizational skills

Mechanical aptitude

Education

High school diploma or equivalent

Technical-school education

Marine manufacturer certifications

Job description

Rapid Marine is seeking an experienced, motivated Assistant Service Manager to join our Shakopee location.

This is a management-development position designed for someone who wants to take the next step in their marine service career. The person hired for this role will work closely with our current Service Manager and leadership team, learning all aspects of running a successful marine service department with the goal of eventually advancing into the Service Manager position.

The ideal candidate understands marine service operations, communicates well with customers and technicians, stays organized in a fast-paced environment, and has the leadership ability to keep work moving efficiently while maintaining a high standard of quality.

This is an excellent opportunity for an experienced marine technician, service advisor, shop foreman, or assistant manager who is ready to develop into a full service-management role.

Primary Responsibilities

Service Department Operations

• Assist the Service Manager with the day-to-day operation of the service and rigging departments.
• Help prioritize and schedule repair, maintenance, warranty, rigging, and delivery work.
• Assign work based on technician skill level, workload, deadlines, and available resources.
• Monitor work in progress to ensure jobs are completed accurately and on schedule.
• Help maximize technician productivity, efficiency, and utilization.
• Identify workflow problems and help remove obstacles that delay completion of work.
• Coordinate with parts personnel to ensure necessary parts and accessories are available when needed.
• Maintain a clean, safe, organized, and professional service department.

Customer Service

• Communicate professionally with customers regarding repairs, estimates, timelines, and service recommendations.
• Assist with writing and reviewing repair orders and estimates.
• Provide customers with timely updates when repair scope, cost, or completion dates change.
• Help resolve customer concerns in a professional and solution-oriented manner.
• Ensure customers receive the level of communication and service expected from Rapid Marine.

Quality Control

• Review completed work to help ensure repairs and installations meet Rapid Marine standards.
• Help ensure boats are properly inspected before being returned to customers.
• Work with technicians when additional troubleshooting or technical assistance is needed.
• Reinforce proper procedures for documentation, cleanliness, boat protection, and final delivery preparation.

Leadership & Employee Development

• Help supervise service technicians, riggers, seasonal employees, and other service personnel.
• Assist with training and development of new and existing employees.
• Provide clear expectations and help hold employees accountable for quality, productivity, and professionalism.
• Help create a positive, team-oriented work environment.
• Develop the leadership, financial, operational, and personnel-management skills required to eventually manage the department.

Administration & Warranty

• Ensure repair orders are accurate and completed in a timely manner.
• Verify that labor, parts, sublet work, warranty information, and technician notes are properly documented.
• Assist with manufacturer warranty claims and required documentation.
• Help monitor open repair orders and work-in-progress.
• Assist with service-department reporting and performance tracking.
• Learn and monitor key department metrics including technician productivity, efficiency, labor sales, work-in-progress, comeback rate, and customer satisfaction.

Sales & Rigging Coordination

• Work closely with the Sales and Finance teams to schedule new and used boat rigging and customer deliveries.
• Assist with accessory installation estimates and scheduling.
• Help ensure sold units are completed accurately and on time.
• Communicate potential delays or issues before they affect the customer delivery.

Qualifications

• Previous marine, powersports, automotive, equipment, or similar service-industry experience strongly preferred.
• Marine technician, service advisor, shop foreman, or supervisory experience is highly desirable.
• Strong mechanical aptitude and understanding of diagnostic and repair processes.
• Previous leadership or supervisory experience preferred, but we will consider candidates with demonstrated leadership potential.
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Strong customer-service and problem-solving abilities.
• Comfortable using computers, service-management software, email, and other business systems.
• Ability to prioritize multiple jobs and responsibilities in a fast-paced seasonal business.
• Ability to define problems, gather information, evaluate alternatives, and make sound decisions.
• High school diploma or equivalent required.
• Technical-school education and marine manufacturer certifications are preferred.
• Valid driver's license and acceptable driving record required for operation of company vehicles.

What Success Looks Like

The successful Assistant Service Manager will develop the ability to:

Run the daily service schedule with minimal supervision.

Effectively manage technician workload and productivity.

Communicate confidently with customers and employees.

Maintain accurate work orders and service documentation.

Anticipate scheduling and parts issues before they delay jobs.

Resolve customer and employee issues professionally.

Understand department financial and operational performance.

Build the leadership skills necessary to eventually assume responsibility for the entire service department.

Rapid Marine operates in a highly seasonal industry, and schedules vary throughout the year.

Monday through Saturday operations, with day off during the week.Seasonal (winter) schedule of Tuesday thru Saturday.

During the busy boating season, this position will generally include one weekday off when Saturdays are required.

Additional hours may occasionally be necessary during peak spring and summer periods.

Participation in company boat shows, events, and other off-site activities may occasionally be required.

The position includes a combination of office, customer-facing, shop, and outdoor work.

Starting Salary Range: $55,000 to $60,000/year

Rapid Marine is looking for an Assistant Service Manager to join our Shakopee team and train directly for advancement into a Service Manager role.

This is a hands-on leadership position designed for someone with strong mechanical knowledge, customer service skills, and the ambition to run a marine service department.

The right candidate will work alongside our current Service Manager, learning and taking on responsibility for technician workflow, scheduling, customer communication, quality control, parts coordination, and overall department performance.

What makes this opportunity different:

• Starting salary of $55,000 to $60,000 per year
• Performance reviews as responsibilities increase
• Defined advancement path to Service Manager
• Significant compensation growth upon promotion
• Full-time, year-round position
• Benefits and employee discounts

Ideal Candidate

• Marine, automotive, powersports, or related service experience
• Strong mechanical aptitude
• Previous leadership or supervisory experience preferred
• Excellent customer communication and organizational skills
• Comfortable prioritizing work and holding a team accountable
• Looking for a career opportunity, not just another service job

Rapid Marine is a growing, multi-location marine dealership with a strong reputation in the Upper Midwest. If you are ready to take the next step in your career and want the opportunity to eventually lead a service department, we want to hear from you.

This position is specifically being developed as part of Rapid Marine's succession plan for the Shakopee Service Department.

The Assistant Service Manager will work closely with the current Service Manager and company leadership to learn the department and progressively take on additional responsibility. Our objective is to develop the right individual into the future Service Manager for the Shakopee location.

We are looking for someone who wants more than another service job - we are looking for someone interested in building a long-term career with Rapid Marine.