Assistant Service Manager

Max Air & Plumbing; Richland Hills (TX); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Medical insurance

401(k) matching

Paid holidays

PTO

Job summary

Willard Heating and Cooling is seeking an Assistant Service Manager to oversee a Rockstar Team, manage service technicians and the fleet department, and mentor staff for top performance. Strong background in customer relations, warranty and billing claims, and sales is required, with hands-on experience and problem-solving skills.

You will lead weekly training, manage field callbacks, review jobsite data, and ensure safety and compliance while maintaining high customer satisfaction.

Qualifications

• 2+ years of proven experience in a management role.
• 2+ years of sales experience.
• Ability to properly train and diagnose equipment.
• Great attitude, high energy, strong communication, sales-driven.
• Strong computer skills.

Responsibilities

• Weekly training with your team.
• Run callbacks with team for in-field solutions.
• Be available for your team during working hours or after.
• Document jobsite analysis per job.
• Conduct unscheduled jobsite inspections.
• Handle overflow service calls as needed.
• Ensure vehicle care and stock for the team.
• Perform quarterly performance reviews.
• Renew licenses and certificates for technicians.
• Utilize software programs effectively and efficiently.
• Prepare quotations for recommended work.
• Communicate updates to customers and managers.
• Set and meet performance goals.
• Enforce safety protocols and focus on customer satisfaction.
• Occasionally work after hours, weekends, or holidays.

Skills

Leadership

Sales

Training

Communication

Computer skills

Tools

Service Titan

Job description

Overview

Who We Are

At Willard Heating and Cooling , we have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions. We prioritize our employeesand welcome you to the family through on-going training and unmatched rewards, like full benefits and a matching 401(k).

What's It Like to Work Here

We're fun, family-oriented, ambitious, and driven! We love our team members and understand that you are the key ingredient to our success. When you grow, we grow. We believe personal and professional growth are equally as important as business growth and we'll be encouraging it at every step.

Who You Are

We are seeking a dedicated and skilled Assistant Service Manager to oversee the daily operations of our Rockstar Team! The ideal candidate will oversee the efficiencies of the service technicians and fleet department. In addition, a strong background in customer relations, warranty and billing claims, sales, and the drive to mentor your team to be top performers. This role requires hands-on experience, excellent problem-solving skills, and the ability to manage a team effectively and ensure its continued success and growth.

Responsibilities

• Weekly training with your team
• Running callbacks with your team members to show in field solutions
• Be available for your team, if they are working so are you
• Jobsite analysis information must be documented per job
• Unscheduled jobsite inspections
• Be prepared to pick up overflow service calls
• Ensuring proper vehicle care and stock for your team
• Quarterly performance reviews for your team
• Other tasks and responsibilities as required to maintain efficient department operations
• Ensure technician licenses and certificates are renewed and kept up to date
• Sufficient knowledge and utilization of the software program being used
• Prepare quotations for recommended work
• Communicate and provide updates to customers and other managers
• Setting and meeting performance goals
• Implement and enforce company safety protocolsMaintain a strong focus on customer satisfaction by ensuring prompt and professional service delivery
• Ability to work after hours, over weekends, and on public holidays with short or no notice

Experience

• 2+ years of proven experience in a management role
• Strong organizational leadership skills to lead and grow a team of technicians
• 2+ years of sales experience
• Ability to properly train and diagnose equipment
• Great attitude, high energy, great communication, and sales driven personality
• Strong computer skills

MUST HAVE HVAC EXPERIENCE

• Service Titan Experience
• HVAC knowledge
• Plumbing knowledge

Preferred

• Service Titan Experience
• HVAC knowledge
• Plumbing knowledge

Compensation & Hours

• Pay: $65,000 +, DOE
• Days: Monday - Friday
• Location: In - Office

Benefits

• Medical, Prescription, Dental, Vision Insurance
• Disability and Term Life Insurance
• Matching 401(k)
• Paid Holidays
• Paid Time Off (PTO)

Candidates must successfully pass a drug test and background check.

We are an Equal Employment Opportunity Employer