Assistant Service Manager

Jack-Madden-Ford-Sales-Inc; Norwood (MA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Professional growth opportunities

Employee vehicle discounts

Health and dental insurance

Paid time off

Holiday benefits

Job summary

Jack Madden Ford Sales Inc in Norwood, MA is seeking a service department coordinator to support daily operations, supervise technicians and advisors, and ensure top-quality customer service. The role focuses on efficient workflow, clear communication, and a safe, organized service area.

Requirements include strong leadership, excellent communication, and experience in automotive service. A high school diploma is required; technical training is a plus. Competitive pay and benefits are offered.

Qualifications

• Previous experience in automotive service management or a related role preferred.
• Strong leadership and interpersonal skills.
• Excellent communication and customer service abilities.
• Ability to work in a fast-paced environment and multitask effectively.
• Knowledge of automotive service procedures and terminology.
• Proficiency with inventory management and scheduling software is a plus.
• High school diploma or equivalent; additional technical training or certification is advantageous.

Responsibilities

• Assist the Service Manager in managing daily service department activities.
• Coordinate and monitor the work of service technicians and advisors.
• Ensure timely and accurate communication with customers regarding service progress and vehicle status.
• Help maintain a clean, safe, and organized service area.
• Support in managing parts inventory and ordering processes.
• Handle customer concerns and resolve service-related issues effectively.
• Assist with scheduling and training of service department staff.
• Drive continuous improvement initiatives to enhance service quality and efficiency.

Skills

Leadership

Interpersonal skills

Communication

Customer service

Multitasking

Team coordination

Education

High school diploma or equivalent

Technical training or certification

Tools

Inventory management software

Scheduling software

Job description

Join our team at Jack Madden Ford Sales Inc and enjoy the benefits of working for a family owned dealership! Jack Madden Ford has been family owned for 70 plus years and has the employees to prove it. We offer competitive pay, great benefits and an awesome work life balance.

JACK MADDEN FORD SERVICE IS CLOSED ON THE WEEKENDS, MONDAY THROUGH FRIDAY SCHEDULE!!!!!

In this role, you will support the Service Manager in overseeing daily service department operations, ensuring high-quality customer service and efficient workflow. You will work closely with technicians, service advisors, and customers to maintain a smooth and productive environment that meets both customer satisfaction and business targets.

Responsibilities

• Assist the Service Manager in managing daily service department activities.
• Coordinate and monitor the work of service technicians and advisors.
• Ensure timely and accurate communication with customers regarding service progress and vehicle status.
• Help maintain a clean, safe, and organized service area.
• Support in managing parts inventory and ordering processes.
• Handle customer concerns and resolve service-related issues effectively.
• Assist with scheduling and training of service department staff.
• Drive continuous improvement initiatives to enhance service quality and efficiency.

Requirements

• Previous experience in automotive service management or a related role preferred.
• Strong leadership and interpersonal skills.
• Excellent communication and customer service abilities.
• Ability to work in a fast-paced environment and multitask effectively.
• Knowledge of automotive service procedures and terminology.
• Proficiency with inventory management and scheduling software is a plus.
• High school diploma or equivalent; additional technical training or certification is advantageous.

Benefits

• Competitive salary ranging from $60,000.00 to $90,000.00 per year, paid weekly.
• Opportunities for professional growth and career advancement.
• Employee discounts on vehicle purchases and services.
• Comprehensive health and dental insurance options.
• Supportive and collaborative work environment.
• Paid time off and holiday benefits.

About the Company

Jack Madden Ford Sales Inc is a well-established automotive dealership committed to delivering exceptional customer service and quality vehicles. Located in Norwood, MA, we pride ourselves on fostering a friendly and professional work atmosphere that supports employee development and community involvement. Join us and be part of a team that values integrity, excellence, and customer satisfaction.